Carter Acura

I highly recommend Carter Acura of Lynwood for your new or used car buying needs. My recommendation is based on the high quality of customer service, the integrity and longevity of the dealership being lon or used car buying needs. My recommendation is based on the high quality of customer service, the integrity and longevity of the dealership being long-standing community members, and most importantly, their inconspicuous methods of decreasing stress and pressure, which is an inherent feature of car buying. I was headed to CarMax of Lynwood but accidentally ended up on the lot of Carter Acura of Lynwood (for those unfamiliar with the area, the two dealerships are next to each other). When I pulled up, I could see the team was meeting in the showroom in progress. I walked the lot looking at cars when I realized CarMax was next door. As I was headed back to my car, the manager, David, left the meeting to greet me. He was friendly and immediately engaged me in phatic conversation. Long story short, David connected me to a salesperson named Connor. I have to be transparent. I had no interest in buying a car from this dealership, nor was I enthusiastic about meeting with Connor, but I kept an open mind. Connor was equally friendly as David and worked hard to get my business without pressure or sleazy sales tactics. He asked me what my dealbreakers were, and worked hard to overcome them. I would be remiss if I did not mention how skillful Connor was at building rapport. During the test drive, there was a lull of silence that he did not try to fill, which made me feel more comfortable. He was not pushy and treated me with dignity and respect without being patronizing. I noticed the other salespeople doing the same with other customers. During the lull between the car being prepared and the paperwork being finalized, like David, Connor engaged me in phatic conversation that appeared genuine. Although part of the process included me talking to Connor and Connor talking to David, I often inserted myself in the back and forth. And while I know this is not how this works, they never once frowned on me for doing so. David acknowledged how stressful it was to buy a car and that he values transparency and authenticity. He continued, "I live in this community. If I see you at the grocery store, I want to wave at you and ask you how your car is, not avoid you because you felt someway about the car buying process." And this sums up why you should buy your next car from Carter Acura of Lynwood. Finally, I did not have money on me. So they allowed the sale to go through, and after everything was over, Connor drove to where I live to accept my down payment in the form of a check. This added transaction would not have happened at one of the big dealerships. Again, I highly recommend seeing Connor and David at Carter Acura of Lynwood to meet your car buying needs. Tell them Alfred sent you! Good luck with your car buying experience. More

Radar was amazing! He really made the whole transaction painless & smooth. Buying a brand new car can be stressful, but I was very impressed with his transparency and level of care he had for me and my hus painless & smooth. Buying a brand new car can be stressful, but I was very impressed with his transparency and level of care he had for me and my husband. I love my new Acura RDX! Thank you Radar and Carter Acura! - CS More

Buying a car can be stressful; researching, finding the best price, finding the deals and promotions, and dealing with sales person who wants to maximize their profit with all the numbers thrown at you. best price, finding the deals and promotions, and dealing with sales person who wants to maximize their profit with all the numbers thrown at you. I can't say that for the salesperson, Radar Seahawks, I had pleasure working with at Carter Acura in Lynnwood. Of course, I have done the research, communicated prior to stopping by the do test drive and do the paper work, which made process bit faster. We arrived to the dealership around 5 PM, which was about an hour before closure. We view the inventory and, test drive the car then got into numbers and paperwork. There are definitely vultures and pirates out there who just want to sell, sell, sell instead making the personal connection. Working with Radar felt more like working with a friend or person you knew who will try their best to work with you rather than just sell you a product and get you out the door with the invoice. I am grateful to had a Radar as my salesperson and not other sales person. So, if you in the market for new car in puget sound area and you are thinking Acura, please do a bit of research and contact Radar at Carter Acura of Lynnwood. P.S He speaks Cambodian as well. More

Standard bait and switch Agreed on a price on a specific vehicle in writing. Requested that the quote included all fees and taxes which was confirmed (again in writing) by emp Agreed on a price on a specific vehicle in writing. Requested that the quote included all fees and taxes which was confirmed (again in writing) by employee Jennifer Belanger. Showed up at the dealership a few hours later ready to purchase only to be told the price is now two thousand dollars higher than quoted. When questioned I was told that the quote provided was an "estimate only" and that she calculated tax wrong. Complete waste of time all around. Stay away from this dealership. More

I purchased a vehicle and a few days later I took it in for an inspection. The struts and cambers were bad. This dealership never completed a service check as stated before selling their vehicle. Worst pla for an inspection. The struts and cambers were bad. This dealership never completed a service check as stated before selling their vehicle. Worst place ever! BUYER BEWARE! More

Amazing service during sale & after! I purchased a 2006 Acura MDX from Acura of Lynnwood mid October 2019. The car was spotless, in perfect condition, and had full lifetime service record I purchased a 2006 Acura MDX from Acura of Lynnwood mid October 2019. The car was spotless, in perfect condition, and had full lifetime service records of only ever being serviced through Acura. My experience purchasing the vehicle was quick and painless. I was had was pre-approved for financing before arriving, the sales team did not pressure me to finance through them or purchase extras I didn't want/need (though they were offered). They worked with me to bring the price to what I wanted to pay, with out any stress or hassle. Best car buying experience I'd ever had! Unfortunately 2 weeks later my drive line broke! I was devastated. I had my car towed to the dealership, where they offered to pay for the entire repair free of charge! Once again a painless process, no haggling or arguing, they took care of me and I can't be more thankful. At the time I had access to a vehicle through a friend, but the repair took longer than expected, so Acura got me a rental vehicle (they did not have any available loaners), also free of charge. When my MDX was repaired I was able to drop the rental off at the dealership and take my baby home. I am so glad I chose to buy my car through Acura of Lynnwood, I knew that I would get much better service than at a gravel lot and I couldn't have been more right. They have won my life long appreciation and patronage! More

Excellent follow thru with Dave Morino our saleman. Dave was very honest in answering questions as well as showing benefits of my MDX purchased. I look forward to working with Dave on my next Acura Dave was very honest in answering questions as well as showing benefits of my MDX purchased. I look forward to working with Dave on my next Acura purchase. More

Bait and switch My fiance and I drove all the way to Lynnwood from Lacey just to look at a Toyota Venza they had on there lot. we discussed with Bill Musungu after d My fiance and I drove all the way to Lynnwood from Lacey just to look at a Toyota Venza they had on there lot. we discussed with Bill Musungu after driving it on how much we liked it. When arriving back at the dealership he handed us over to Justin Irwin. He talked abit and he gave us a Carfax (not verbally disclosing that the said vehicle was in a previous accident) of the car. Approximately 10 days later my Fiance and I went back up to Lynnwood, Wa. And we made an offer on the car but It was too low, So we left. On christmas Eve, December 242018 I called up there to talk to Justin Irwin, I explained that we would go 20,000 out the door. With this proposal he transferred us to whom I assume now was Corey Godin. I negotiated with him and explained that ALL we had was the 20,000. He said and I quote "Can you drive here today with that amount of money? I said not on Christmas eve, however I could be there on Wednesday Dec. 26 2018. On Dec 26 2018 I called Justin Irwin again (He was the only one I had a business card from) and told him I needed to arrange a ride so Ill be there on Saturday December 29th with the money in hand and I reiterated the question "Do we have a deal as discussed?" , "That I didnt want to drive all the way there and it not happen", He , JUSTIN IRWIN reassured me that it was a go as discussed. Well today I went there, December 29 2018 as I said I would. We sat down with Bill Musungu and he proceeded to ask a plethora of questions. Nevertheless I reminded him on the original deal. so, he leaves to talk to his "Boss " After 2 more "Ill be backs" I explained that we had a DEAL! I was told by JUSTIN IRWIN and COREY GODIN of this. Well needless to say Chris Yoon came out and told us if we were to come up with around 1200.00 more we could have the car. So unfortunately they pulled the "WE WONT HONOR OUR PREVIOUS AGREEMENT DESPITE US DRIVING through Seattle traffic 3 times", The bottom line is , and I cant stress this enough that Misinformation, Omission of critical facts and Additions of costly add-ons will plague your deal with ALL of the For mentioned Men: JUSTIN IRWIN, CHRIS YOON, BILL MUSUNGU and COREY GODINS , all four mens words are not worthy to trust, unless you have them ALL at the same table and in writing , If there not then they will negate each other. They will ALL give you the shuffle and Bull #### you. Thats my story and Im stickin to it. Happy New Year! Look elsewhere folks! Olympia is a Nice friendly town! More

Not the friendliest or most knowlegable We have been shopping for a new car for my growing family for several months. On 3 different occasions, we liked a car Acura of Lynnwood had so we wen We have been shopping for a new car for my growing family for several months. On 3 different occasions, we liked a car Acura of Lynnwood had so we went in to take a look at it. The sales guys are terrible. Not friendly, not knowledgeable and if you negotiate- they will not even try to work with you. We expected the experience to be a lot smoother with a give and take scenario but that's not the case. We have finally decided, even if they have the most perfect car we will be giving our business somewhere else. Go to Acura of Bellevue or Seattle where they actually care about their customers satisfaction. More

Easy experience Just purchased my MDX from Eugene.  The experience was great.  Eugene was patient with me when he went over all the used MDXs they had in stock.  Once Just purchased my MDX from Eugene.  The experience was great.  Eugene was patient with me when he went over all the used MDXs they had in stock.  Once I decided on the one I wanted they got me out of there quickly. More