Zimbrick Acura

Stay away from Zimbrick service department After receiving a letter of extended warranty for electric power steering unit of my Acura, I called the service department at Zimbrick to make an app After receiving a letter of extended warranty for electric power steering unit of my Acura, I called the service department at Zimbrick to make an appointment. My reason was EPS gave error code a couple of times before and I had a hard time with steering the wheel when the error code showed up. First I was told if EPS error code is not on at the moment then "there's nothing I can do" (quoted from the service manager Shane). I asked him if I have to wait until EPS error lights up again and stays lit then I may get intro big trouble of not being able to steer the car especially dangerous situation if it's on highway. He then told me I can make an appointment. But then he told me I would have to pay for "diagnostic fee". Wait a second, what diagnostic fee? I am bringing in my car to get the extension warranty done per Honda's letter. Honda clearly said if there are three codes in the memory then I am entitled to a free EPS unit replacement. When I asked Shame if he could tell me my vehicle falls into the extended warranty when one of the three codes specified by Honda could be pulled, his answer is "I can't tell you". So the service manager can't tell me if a car's issue falls into recall/extended warranty from the manufacturer? What a joke. Greedy! I know for recall/extended warranty the dealer doesn't make money, but please just be honest with your customers. I will never go to Zimbrick's service anymore! More

Awful stay away! We had a very disappointing experience with this dealership. We found a car that we liked on the pre-owned side of the dealership. When we arranged a We had a very disappointing experience with this dealership. We found a car that we liked on the pre-owned side of the dealership. When we arranged a day and a time to test drive the car was noticeably dirty. When we made plans that day to purchase it and pick it up later we ask for it to be cleaned thoroughly. Specifically pointing out places that were obviously filthy and gross. We pointed out the salt stains on the carpeting and we're told that those are just really hard to clean. When we pointed out the dirt on the seats and in other places of the car we were assured that it would be thoroughly cleaned when we came to pick it up. When we arrive to pick it up nothing had been cleaned. When we brought this up to the salesman he apologized and brought out a bottle of Windex to clean some of the seats. While he was cleaning we met with a financial services manager Rodger Meeker. We mentioned to Rodger how disappointed we were that nothing had been touched to clean the car. He offered to have the car cleaned if we would be willing to wait, at this point it was after 5:30 in the evening, and we had A2 hour drive home. We mention to him what we wanted and specifically asked for was to have the car cleaned as we paid the asking price and the dealership fees. He then said to us, "Well do you want us to fix it or do you want to just complain? " I have never been talked to this way when purchasing a car or anything else before. I would strongly recommend event you look someplace else if you are planning on purchasing a pre-owned vehicle. The sales staff is rude and it is obvious that they do not care they are only there to move cars and make money. If my experience with them could tell me anything it would be that if they are unable to clean the car I definitely would not allow them to work on a car they are not honest they do not keep their word and so that would lead me to believe that if they are going to tell you that they've done something for you you can bet that more than likely they didn't do it, because they won't even clean a car when they say they will. And then treat you as if it was your problem. Bottom line stay as far away from this dealership as you can run far far away. More

Bad Experience I came here to look at a few used vehicles I found on their website. My sales person was Jeff Pongratz. My experience was here was likely the worst I came here to look at a few used vehicles I found on their website. My sales person was Jeff Pongratz. My experience was here was likely the worst I have ever had at a dealership, and I have been to many dealers in my years. Jeff was unfriendly and very unprofessional. A few of his comments were inappropriate and rude. I am not just giving this bad review because the deal didn't happen. I have had many unsuccessful car deals in the past, and most of them, the sales person was still professional. This was not the case here. I really hope all sales people at Zimbrick don't treat their customers like this. If you are looking for a VW or a used vehicle at this dealership, I would highly recommend going elsewhere. I know I will. More

Excessive service charges and mediocre outcomes A few months ago I took my 2014 Acura TL back to Zimbrick Acura to get some leaking rubber grommets replaced in the wheels. I typically service my car A few months ago I took my 2014 Acura TL back to Zimbrick Acura to get some leaking rubber grommets replaced in the wheels. I typically service my car at my local Honda dealer as prices are about 50% cheaper and they use the exact same fluids/parts on almost everything. Zimbrick replaced 3 of the grommets on the TPMS sensors and "resealed the bead" on the 4th tire and sent me out the door. Overall price was fair given the amount of labor and Zimbrick was nice enough to give me a loaner car so I was happy. 2 weeks later I noticed one of the tires was leaking again so I wanted to watch it to see how fast it was leaking and if anything else popped up. Another tire soon started leaking and I scheduled another appointment. I dropped the car off, got a loaner car, and was sent out the door. I was contacted by Shane in the morning to let me know that two of the grommets they recently installed were leaking and there was a nail in my tire which was the cause of the fastest leak. I gave them the OK to work on it and went about my day. Shane called me back to let me know that they couldn't replace the grommet on my TPMS sensor because the sensor was too corroded and they would have to break it off and get a new one. I was very confused how this wasn't noticed by the previous technician and Shane wrote it off as "Poor technician notes." Given I was at work and extremely busy I didn't have time to schedule an appointment at my local Honda dealer so I had them put it in. I arrived at Zimbrick, paid for my service, and I went to pick up my vehicle in the parking lot. When I went to check the tire pressures in the parking lot, they had not synchronized the TPMS sensor to the car so it refused to read anything. This is after them having it for an entire business day and supposedly fixing it. I went back inside and spoke to another service manager to have the issue resolved. He informed me that there were no more techs present despite the service center being "open" and ended up having his service manager try and fix it. The service manager took my car back and after 15 minutes said he had it fixed but that "he's not good with these computers" and that he couldn't find the Acura computer but "used one of the generic ones" he found it the back. We went to my car to check on it and it was luckily sync'd up but he did little to inspire confidence in the fix. Lastly, I called the Honda dealership to get a quote on the TPMS sensor and install. Their numbers? $144.95 for the part and $20 labor. Zimbrick's numbers? $208.95 for the part and luckily free labor since they were fixing it anyways. Why is the same part from technically the same manufacturer $70 more? While overall these are small quibbles in the grand scheme of things, you expect "better" from the luxury dealership. I expect near flawless accuracy at a luxury dealership and I expect to be able to get in my car and go when I pay for the service. Instead, new problems suddenly appeared that were not there previously due to "poor documentation" and big things were completely missed. I've typically gone to Honda because I've been consistently overcharged at Zimbrick in the past on literally every service available (Oil changes, alignments, batteries, cabin/engine filters, fluid changes etc), and it is clear to me that I made the correct decision. I will no longer have my vehicle serviced at Zimbrick unless it is warranty or recall related. It is a shame as I had a fantastic purchasing experience with Zimbrick, but everything since that time has thrived in mediocrity. More

Excellent "customer oriented" dealership We took delivery of a new 2017 Acura MDX from Corey Reilly yesterday and the entire purchase experience was great. Corey and others on staff were ver We took delivery of a new 2017 Acura MDX from Corey Reilly yesterday and the entire purchase experience was great. Corey and others on staff were very knowledgeable and highly focused on treating the customer with respect - with no sales pressure. We feel that the Zimbrick Acura dealership is clean, friendly, trustworthy and professional. If you are looking for a quality vehicle, great sales person and dealership - we highly recommend Corey Reilly at Zimbrick Acura as the person to contact. Bob & Ruth More

Zimbrick Acura Understands how to treat customers We recently purchased an 2016 Acura TLX from Zimbrick. For the first time in many years, we did a complete survey, test driving over a dozen vehicles We recently purchased an 2016 Acura TLX from Zimbrick. For the first time in many years, we did a complete survey, test driving over a dozen vehicles. We came back for *four* test drives. Our sales consultant, Jim Ragatz, was patient and very understanding. He never made me feel like I was wasting his time. When it came down to "crunch time", Jim and the Sales Manager, Dave Krueser worked on a deal that was very competitive with some of the other makes/models we were considering, worked a dealer trade to obtain our first choice in color, and even waived the usual charge that dealers place on such vehicles. The closing in the business office went very smoothly, as well. Zimbrick in general is not always the lowest price dealer, but Zimbrick Acura is absolutely a class act. Sometimes you get what you pay for! More

Dirty They over-quote and refuse to answer questions. Just like every other Zimbrick in town, they are not to be trusted. It is sick and sad they way that They over-quote and refuse to answer questions. Just like every other Zimbrick in town, they are not to be trusted. It is sick and sad they way that they treat people. More

We purchased an Acura TL from Chris G and had nothing but a superb buying experience. Chris was a no-pressure sales consultant who was extremely knowledgeable about every vehicle he sells. The sales manager a superb buying experience. Chris was a no-pressure sales consultant who was extremely knowledgeable about every vehicle he sells. The sales manager Dave and business manager Jay were flat out awesome to work with. Every time I've gone to the dealership I've been greeted by name and treated well as has my fiancée. This is how purchasing a new vehicle should be, and I'll be returning here for my next vehicle because of the excellent service I've received from Zimbrick Acura. More

I felt sincere honesty from the Zimbrick salesmen during the process of identifying the right car for my needs in my price range. Chris patiently helped me work through the various model choices at various the process of identifying the right car for my needs in my price range. Chris patiently helped me work through the various model choices at various Zimbrick dealerships to identify the best fit for me. More

On 12/26/11 our 2008 Acura TL broke down in the Wisconsin Dells. We had just purchased it earlier that year. It was a certified used vehicle so it was still under warranty. We called Acura Roadside Assist Dells. We had just purchased it earlier that year. It was a certified used vehicle so it was still under warranty. We called Acura Roadside Assistance and they sent out a tow truck that jumped us so that we could drive to the nearest dealer to have the car looked at and fixed. The closest Acura dealer was Zimbrick of Middleton and we dealt with Shane (the manager) in the service department. They replaced the battery in our car and then informed us that our car now had a check engine light on. We asked if they could pull the codes and tell us what was wrong or even clear them and see if they came back. He told us that we would have to take the car in its current condition with the light on because he said, "It's the day after Christmas and I just don't have the manpower to deal with it.". My Husband reiterated to Shane that he please just pull the codes so that we have an idea of what we were dealing with, Shane refused. We were worried about taking the car as we were traveling from Minneapolis to Chicago and it already broke down on us once. Plus, with the delay of the battery ordeal we'd be getting into Chicago during rush hour. We decided to cancel our hotel reservation that we had for that night in Chicago and called Acura of Brookfield. They said they could get us in first thing the next morning to scan it and see why there was a check engine light on. So we spent the night in Brookfield and that dealer took great care of us! They even reserved a rental car in case it was needed. I just wish that's who we would've went to first. Oh, and I forgot to mention earlier...Zimbrick of Middleton put a three inch black scuff on the drivers side rear quarter panel of our white car while it was in the shop. When we noticed it and went in to ask Shane to take a look at it he became extremely short with us and was down right rude. He implied to us that it was there from before and it clearly was not. His level of customer service was appalling. More