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Arlington Acura in Palatine - Service Center
Palatine, IL
986 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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986 Reviews of Arlington Acura in Palatine - Service Center
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December 06, 2022
They got my car in quickly and the work was done quickly. Very friendly people! Very friendly people! More
by JEP2567
Verified CustomerEmployees Worked With
Helpful December 06, 2022
Great work. No matter how old your vehicle is. They make it run like new. Let's call this Rating Title, "Smooth". After my service at Acura a week or 2 ago, I pi No matter how old your vehicle is. They make it run like new. Let's call this Rating Title, "Smooth". After my service at Acura a week or 2 ago, I picked up my friend from work. He closed his eyes as though he was gone to sleep. And I said to myself this is going to be a long quiet rider. Then suddenly half way to his house he suddenly said, Smooth. I said what? He then said this car runs Smooth. I laughed and said, Thanks to my Consultant Aamer and Mechanic Shane. They keep my vehicle running in tip top shape. I said you do know what year my vehicle is? He said, yes. This is a 2007 Model Acura MDX. He said he knows because he worked at a dealership. And I then told him of the work that I had done. I told him my Active dampers have been sitting on a ship for the last 2 years of the pandemic. And my guys at Arlington Acura had to do a conversion kit to switch my active dampers to regular struts. But my vehicle must have been the 1st model made, so it wasn't taking any new suggestions. So after a couple sessions of therapy it finally accepted its new legs(struts). And he said again, they did a great job, this car is running really Smooth. And added, It is well taken care of. Keep up the Great work Arlington Acura. More
by Alsirp
December 03, 2022
Acura RDX. A very knowledgeable and friendly service team. Special tank you to Mark Neitzke for a good advice and the help. A very knowledgeable and friendly service team. Special tank you to Mark Neitzke for a good advice and the help. More
by thomas8815
Employees Worked With
December 01, 2022
Steve from customer service was extremely helpful and friendly. He answered all of my questions, fixed problem with my window and was extremely patient. friendly. He answered all of my questions, fixed problem with my window and was extremely patient. More
by JULIA
Employees Worked With
November 27, 2022
It feels so good when; you kind have an emergency and you don’t have to go to the ER, this is just an example. My car did start acting estrange and it was after service hours, first thing in the morning I ca don’t have to go to the ER, this is just an example. My car did start acting estrange and it was after service hours, first thing in the morning I called the service department and Sean went above and beyond in providing exceptional service and finding a spot to bring my car in an already busy day! Thanks Sean and Aamer! More
by MONCHOTSX
November 21, 2022
Went in for an oil change and turns out my car needed a couple of other things done and they made me aware of them and took care of everything that needed attention couple of other things done and they made me aware of them and took care of everything that needed attention More
by RAFAELGOMEZ1992
Employees Worked With
November 21, 2022
Had a great experience with Chris and the service department at Arlington Acura. Thanks Chris!! department at Arlington Acura. Thanks Chris!! More
by Mike...
Employees Worked With
November 21, 2022
Chris, is trustworthy and reliable service advisor at this dealership. He wouldn’t recommend what is not required to keep your car performance at best. Thanks for everything you’ve doing Chris this dealership. He wouldn’t recommend what is not required to keep your car performance at best. Thanks for everything you’ve doing Chris More
by Highly Disappointed
Employees Worked With
November 16, 2022
Everything was great! Mark was my service advisor and he was excellent. Answered all of my questions. Mark was my service advisor and he was excellent. Answered all of my questions. More
by Jim
Employees Worked With
