Wish all Dealers were as good as this one - dbwill
Vacationing in Santa Fe. Car overheated, I found a leak in the reservoir near the filler cap. The folks and SF BMW had a part over-nighted in as the car is older and the part not common.the part was replaced rapidly and correctly. they did a pressure check of the system and found another leak which required replacement of the radiator. Again because of the age of the car they did not have one in stock but managed to find one in Albuquerque and had it delivered within 2 hours. I asked if it would be wise at this point to change the water pump and they agreed that it was the wise thing to do.
NOTE: These are known problems on the model I have and the mileage on the car was correct for the problems to appear.
They provided me a loner car, and made room in their full schedule to accomplish the work. I was even asked to text them when I got home so they would know that all went well.
F.W.I.W. this is similar to a situation two years ago when their performance and followup was just as this time.
There is no doubt in my mind that I would do business with this Dealership any time.
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