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Alfa Romeo of Scottsdale

Scottsdale, AZ

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2 Reviews

16301 N 78th St

Scottsdale, AZ

85260

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July 08, 2021

There is a reason why Alfa Romeo isn’t selling vehicles. There’s also a reason the ones sold seem to lose half their value in just a couple years. The vehicles have reliability issues. Among the most concer More

by 313speed
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jon, Will
Jul 09, 2021 -

Alfa Romeo of Scottsdale responded

We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. However, We are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please reach out to Glen Drobney, our General Manager, at 833-718-0491 to discuss your concerns further.

Jul 09, 2021 -

313speed responded

If my experience is 'unique', then why did the identical issue occur for each of my repairs? The experience was virtually identical. Each time, your mechanic tried to refuse service. I had to diagnose the issue for him each time. He never bothered to address anything beyond the most basic repairs each time. That resulted in the problems remaining. He also forgot to properly hook up basic OEM part correctly each time... he forgot to install hose clamps, cross threaded the coolant system bleeder cap and left other items disconnected from the factory mounts. In 30 years of driving, I've never met such an unqualified service team. The fact that I had to fix problems myself after each service was bad enough. The service advisor Jon took it to another level though. I repeatedly told him DO NOT TOUCH ANY OF THE VEHCILE COMPUTER SYSTEMS. Jon ignored that so he could cover the $45 a day rental fee (are you people broke or something??). Now I have the CEL / limp home issues I warned him about on the phone when setting the appointment and again when at the dealership. Again, I shouldn't have to diagnose my own issues. I shouldn't be the one warning the either the advisor or mechanic about the well known software issues this brand suffers from either. The check engine light started within a week. Coolant was spewing all over the engine in less than 500 miles. What worries me most is that these are just the problems I could easily spot. If a mechanic is incapable messing up the basics, it stands to reason that he messed other places during the repair. Even more concerning is that I'm left with the same electronic problems that prompted so many Alfa Romeo buybacks. My warranty ended June 30th of this year and there's a good chance the cost of repairing the damage done at Alfa Romeo of Scottsdale will mechanically total the vehicle.

February 08, 2021

I walked into the dealership and walked out two hours later with a great car! My salesman was mark atia. He was very knowledgeable and didn’t sugar coat anything. I would love to work with him again in t More

by dellballe
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Atia
Feb 15, 2021 -

Alfa Romeo of Scottsdale responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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