14 Ohio BMW Dealers

I bought a BMW X5 45e from Cain through Paul. - Ragheb

I bought a BMW X5 45e from Cain through Paul. He’s is one of the best salesmen who I’ve ever worked with. He is honest, helpful and has great follow up. Appreciate his help. The dealership itself is great - all staff were helpful, friendly and the dealership is clean. Highly recommend. Five stars!

Scheduling and service was simple, Was in and out in the - Ryan

Scheduling and service was simple, Was in and out in the time estimated, Very Pleased with BMW of Westlake, This is our second vehicle from this location and will be back for our 3rd. Thank You

I had an issue that wouldn’t go away and came to my help - Ebsimonds

I had an issue that wouldn’t go away and came to my help and fixed my car in a day.

Shaun was very helpful and nice. - Julie

Shaun was very helpful and nice. His knowledge of the vehicle was informative. I am beyond happy with the car I purchased. You can be assured that I will certainly recommend your services to all my friends and family. Thank you for a great experience. Shaun’s passion is the car industry and it shows.

Good job. - GLEINE

Good job. But I expected a call when my car was ready and didn’t get one. I had to call and check on it

Igor Titov is the best salesman I had ever seen! - Maria Whitaker

Igor Titov is the best salesman I had ever seen! He is very knowledgeable and sincerely tries to help his customers. I would highly recommend Igor if you want to buy a BMW. He would do anything to navigate you through the process, day or night, and will help you to get the best deal possible. And even after you brought your car, he would be so easy to contact and he will always help you if any additional questions or issues arise. He treats every customer as a family.

Gordon Rhea is a service writer at Kelly BMW. - Kdavis716

Gordon Rhea is a service writer at Kelly BMW. Due to his knowledge, professionalism, and character, my husband and I return year after year.

I just had at MAG BMW Dublin and was completely blown - Dannyalarcon

I just had at MAG BMW Dublin and was completely blown away as I’m a VP of technology for a big firm and big on the customer’s experience as my team has a direct impact to our customers as we manage infrastructure that pushes 1/3 of the worlds currency daily. I would love to talk to someone on making this right and more so for the customers that follow behind me as I would want to be aware of the behavior that can result in a bad customer experience and or sending them off to another dealer feeling the way I did today. I’m honestly disgusted by the experience and no longer want to return so just want to let you know what is going on as I had an interest in ordering a 2023 BMW M440i grand coupe fully loaded that I built online with BMW.com and took my wife to the dealer to show her one in person on what it looked like. One of the sales guys closed the trunk in my wife’s face of the only M440I GC that was sitting right out in front of the doors of the showroom, locked it and walked away saying absolutely nothing… felt like he did it on purpose as he just put on the “mag” plate on the trunk plate location. I was off work today and dressed very casual so hoping it was that and that I was not being racially discriminated against… this felt very ugly and would never recommend anyone to deal with that kind of customer experience.

I purchased my 330I from Michelle and it was by far the... - Bry.Mathe

I purchased my 330I from Michelle and it was by far the best experience I have had buying a vehicle. I left the dealership feeling like I have known her for years and her personality is infectious. In finance I had the pleasure of working with Betty who explained all of my warranty options and which ones worked best for me and my driving habits.

Purchased my BMW from them and initially I was happy once - Hope

Purchased my BMW from them and initially I was happy once I finally got the car…. However, I began to notice that the car was stalling when I started it and tried to drive off. I took it in to get diagnosed and they didn’t find anything wrong with it. For the past year and four months of having the car, I still have this issue. The car continues to idle when I start it and acts as if it wants to cut off from time to time. I took my car in recently for a routine service appointment. When I scheduled my appointment online 3 weeks ago, I requested a loaner vehicle and I mentioned other areas of the car that I would like them to look at including brakes and tires. I also mentioned again, the consistent issue with the idling/stalling. When I get there, I was notified that they weren’t notified that I needed a loaner car and my additional requests. I pulled up my email and provided proof of my notification which was also written in all caps. The service person informed that they don’t have the ability to see appointment notes so I asked what’s the point of having an area for appointment notes . These are important notes that the customer needs to share. She informed me that the “appointment note” section was useless. The only other options were to find a ride, wait for 3 hours, or reschedule for weeks out. Those options aren’t reasonable and were unexpected. When I shared information about the stalling/idling the service person shared that it’s “likely a programming issue” and would be happy to fix it for an additional $172. They informed me that the problem is a new solution that they came up with recently. However, how can I trust that “programming is the issue” this time after being told that there wasn’t an issue! I inquired about the guaranteed free car wash service however, I was denied that as we’ll because of the temperature. By the time they get to the vehicle, it’ll be over 32 degrees… This is my first vehicle that I have purchased and if this is the luxury vehicle experience… this is terrible. These are things that drive current and potential customers away! I have seriously consider alternative options then with BMW because of this. Companies still fail to realize that it’s the small things that keep customers happy and satisfied. Unfortunately, that hasn’t been my experience here lately…

Great sales and service team Had bought two cars from - Dan Miller

Great sales and service team Had bought two cars from Mike and have always had great service from Jason. Plan to buy another soon for a family member.

This was an awesome experience. - Cindy S

This was an awesome experience. Orlando was great at helping me get what I wanted and Jonathan the genius was so knowledgeable and very helpful in helping me learn the car. I would recommend Evans to anyone who needs a car.

With the reputation BMW has, my experience is completely... - bvjessie

With the reputation BMW has, my experience is completely inexcusable. i seem to be stuck between 4 dealership shifting blame for unresolved and shoddy work related to the same matter. as a crisis nurse, I have been traveling to various assignments due to cold-19 and I'm not getting the support in finally getting the issue addressed once and for all. Each dealership has provided me a different remedy for the same issue which hasn't been resolved AND each dealership points fingers at prior bmw service department for shoddy/incomplete/low quality work. It only has been serviced at bmw and it seems that there's no quality assurance across the brand. In addition, It seems to me that this was a known issue with the vehicle, but nobody diagnosed it correctly until after the warranties I purchased had expired. Is that how business is run by BMW? Avoiding diagnosing issues correctly until after warranties have passed so they can avoid paying for the repairs and instead passing that cost to the customer? I first addressed this issue 2 days after purchasing the car at Voss village of bmw. It has taken this long and multiple trips to different BMW dealerships. I need this issue resolved and paid for as soon as possible and I appreciate your timely response and resolution.