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Napleton Autowerks of Indiana
Schererville, IN
456 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 456 reviews
July 19, 2022
Well, I returned to purchase a 2022 upgrade when I could have gone elsewhere. Natalie was fantastic when she sold me my first one earlier this year. I just chose to give someone else an opportunity to make have gone elsewhere. Natalie was fantastic when she sold me my first one earlier this year. I just chose to give someone else an opportunity to make a sale this time, so thank you Jason! (Jason, your name and picture is not listed under "Sales Dept." to select your rating.) More
by cadillacSam1223
Employees Worked With
Jason Monahu, Natalie Lombardo
Helpful May 14, 2022
All the staff very helpful and made me feel very comfortable asking multiple questions. Would definitely recommend them to anyone :) comfortable asking multiple questions. Would definitely recommend them to anyone :) More
Employees Worked With
Addison and Jeff T , Roger Buss
March 29, 2022
Vince was great! He was professional, friendly and very knowledgeable. Everybody there was quite nice and so helpful. He was professional, friendly and very knowledgeable. Everybody there was quite nice and so helpful. More
by peggy.dunlop
Employees Worked With
Vince Fiore, Roger Buss
March 10, 2022
Saleswoman was great! However, the finance guy attempted to itemize "reconditioning fee" as a warranty charge. In all honesty he was charging me 1300 to fix the used car However, the finance guy attempted to itemize "reconditioning fee" as a warranty charge. In all honesty he was charging me 1300 to fix the used car he currently own and sale me. If I didn't know any better I would've paid it. He also undervalued my trade in. Considering, the value of used cars is inflated he proceeded to discuss his concerns and unfairness. I left the dealership and the next day purchased a brand new 2022 430i BMW. More
by Octavia.rolland
Employees Worked With
Natalie Lombardo
March 08, 2022
Everyone at the dealership was very helpful with our purchase. Robert Valle did a great job getting us through the process of choosing a vehicle, getting the financing sorted out (along with Roger Buss) purchase. Robert Valle did a great job getting us through the process of choosing a vehicle, getting the financing sorted out (along with Roger Buss), going over the features in the car and reassuring us that if we have any questions he is there for us. I would recommend Napleton Autowerks of Indiana to anyone looking to make a car purchase. Also Jeffery Tamborrino did an excellent job of explaining the warranty and walking us through the paperwork! More
by Mrodri1014
Employees Worked With
Jeffery Tamborrino, Roger Buss, Robert Valle
January 19, 2022
From the moment I walked into Napleton Mercedes in Schererville, I was treated like a queen. Roger set me up to work with Holly Avant. She is brilliant! Holly answered every single question I had. She Schererville, I was treated like a queen. Roger set me up to work with Holly Avant. She is brilliant! Holly answered every single question I had. She made sure that I was clear on what I was doing and that I understood every single process. Tony Turco checked by a few times and Roger did as well. Brandon was knowledgeable and incredibly helpful. Every single person I encountered made sure that I was happy and getting what I wanted. Nobody pressured me. I was very pleased with each person that worked with me. Thank you all for making my Mercedes dream become reality! More
by Miriam
Employees Worked With
Tony Turco, Brandon Carter, Roger Buss, Holly Avant, Natalie Lombardo
November 10, 2021
ZERO STARS Horrible. When I bought my $70k car at this place they never paid off my trade in and I had payments coming out of my checking account for two months for a car they owned (trade-in). Fast forw place they never paid off my trade in and I had payments coming out of my checking account for two months for a car they owned (trade-in). Fast forward 18 months I have a flat tire so I call Mercedes service (road side assistance included in my purchase price) to have my $71K car towed to Napleton Mercedes Service garage. Joe Durant is the manager at the Mercedes Service garage, he never called me, never did anything to fix my ONE flat tire from Friday till following Tuesday. When I called I was either hung up on, sent to voice main, or one time even told my car was not at their garage. They eventually told me (John manager) they could not help me....they had no tires and gave me no option of ordering tires or waiting for them to be delivered. John took my phone number twice and said he "would get to the bottom of this and call me back"; I never heard from him again. I ended up paying Green towing to go get my car and tow it to TIRE BARN in Valparaiso to have all new tires replaced and repaired. I will never go back to Napleton Mercedes, HORRIBLE, terrible service, actually NO service. Even the people who answer the phones are terribly rude. I have had better service at CARMAX. ZERO STARS More
by james
Employees Worked With
"john", Joseph Durant
July 06, 2021
despite the current limited inventory they had a vehicle and priced it reasonable. everyone was polite and helpful. would recommend them to other would-be purchasers and priced it reasonable. everyone was polite and helpful. would recommend them to other would-be purchasers More
by cplawmjo
Employees Worked With
Juan Barnes, Tony Turco
April 14, 2021
The process of purchasing a new vehicle was efficiently performed and professionally processed. The vehicle was exactly what I wished to acquire and the personnel at this dealership are competent and know performed and professionally processed. The vehicle was exactly what I wished to acquire and the personnel at this dealership are competent and knowledgeable. More
by homcal5880
Employees Worked With
Tracy Lemmons, Tony Turco, Robert Valle
March 18, 2021
Vince make purchasing a new car so easy. He was Vince make purchasing a new car so easy. He was professional, explained everything, answered all my questions. My car purchase was quick, straightf Vince make purchasing a new car so easy. He was professional, explained everything, answered all my questions. My car purchase was quick, straightforward and stress free. If I could give ten stars I would. Excellent customer service. Everyone at the dealership is great. More
by Tijuannadavis
Employees Worked With
Brandon/ finance, Vince Fiore
