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Napleton Italian Imports
Indianapolis, IN
17 Reviews
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17 Reviews of Napleton Italian Imports
December 05, 2022
I took my car here initially for a warranty repair/estimate. They kept my car for 5 and a half months, and not because of parts. They ended up damaging my very rare car after promising me they repair/estimate. They kept my car for 5 and a half months, and not because of parts. They ended up damaging my very rare car after promising me they knew how special this car was. They ended up doing over $13K worth of damage and refused to pay for the repairs. The previous GM told me to go find a place that could fix the damages because "they don't repair that S9$T", they are not a paint and body shop. They should have never touched this car. I paid the bill that I owed (reluctantly) because I was afraid they wouldn't pay to fix the damages they created after I paid my bill. I have this all recorded over the phone. The GM promised to take care of the damages if I paid my bill, "you have my word". I was right, I did pay my bill, but unfortunately, they wouldn't pay for the damages. This GM was fired (surprise), probably for poor customer service. The new GM wanted me to bring the car back to them to fix the damages after I went and got the estimate from a paint and body shop like I was asked to by the previous GM. I said I didn't trust them to touch my car again and they needed to pay the bill. He refused to do the right thing after I spent 2 months trying to get him to call me back! Ken Hobrock will not return your calls and has no morals. He will not pay the bill he owes! He will end up fired for poor customer service just like the previous GM. Check out the reviews on BBB. They have over 700 negative reviews in 3 years! DON"T TRUST THIS PLACE!! Find another Alfa Romeo dealership to work on your car. This is not a high-end dealership in my opinion because they don't pay attention to details. They will tell you what you want to hear, but will not stand behind their work or their word! More
by csalbitz
Employees Worked With
Ken Hobrock
Helpful November 15, 2022
I recently needed service on my Fiat 500 Turbo. Everything was arranged and handled perfectly by Ciara, the Service Manager. She was professional and knowledgeable and eager to please. I also met w Everything was arranged and handled perfectly by Ciara, the Service Manager. She was professional and knowledgeable and eager to please. I also met with Ken Hobrock, the General Manager. And he was over-the-top great. I would recommend this team to anyone looking for a new car or service experience. Thanks Napleton!!!! Marie Swoverland Carmel IN More
by marieswoverland
Employees Worked With
Ciara
February 15, 2022
One of if not the best experience I’ve had at a car dealer. Price was fair and staff was friendly, professional, and knowledgeable. I test drove an Alfa Romeo Quadrifoglio and its an amazing vehicle. A dealer. Price was fair and staff was friendly, professional, and knowledgeable. I test drove an Alfa Romeo Quadrifoglio and its an amazing vehicle. Ask for Christian! More
by T. Langley
Employees Worked With
Christian, Mike
February 12, 2022
We initially had a concern with the dealer. The general manager called us when he became aware of the issue. We ultimately purchased a car from the dealership and would recommend the dealersh The general manager called us when he became aware of the issue. We ultimately purchased a car from the dealership and would recommend the dealership to our family and friends. I appreciate the communication and effort for customer satisfaction. More
by Markair1
Employees Worked With
Danielle Lee
October 19, 2021
I live in Ohio and purchased a vehicle from Napleton. The process was flawless. They delivered my car straight to my home. Steve was very helpful and knowledgeable in answering all my questions/concerns. I process was flawless. They delivered my car straight to my home. Steve was very helpful and knowledgeable in answering all my questions/concerns. I would definitely recommend this dealership. More
by Franv301
Employees Worked With
Steve Malz
August 31, 2021
They over promised and didn’t hold up to their end of the deal. Two months later and I’m still trying to get my car repaired. They take it for the day and it’s the same when I get it back. They’re working on deal. Two months later and I’m still trying to get my car repaired. They take it for the day and it’s the same when I get it back. They’re working on making the situation right. I appreciate the efforts and the response. More
by Msangelsteele
Employees Worked With
Mike
