27 Texas BMW Dealers

Rocky was clear, straightforward, easy-to-talk, and - Alejandro Castaneda

Rocky was clear, straightforward, easy-to-talk, and efficient to understand and comply with all my wishes when buying my new 2023 BMW X3. He was able to find it at another leadership location for me. Great job!.

We met Gabriel Martinez in March of 2022 and he assisted - Repeat Customer in 2002

We met Gabriel Martinez in March of 2022 and he assisted us in placing an order for a new BMW. Gabriel was great to work with, and the made entire process easy - and he kept us updated on the status of our order and expected delivery date. We just returned BMW of San Antonio to work with Gabriel again in November of 2022 and purchased two more new BMWs. This time we were less clear on precisely what we wanted, but Gabriel was extremely patient and helpful in guiding us through our selection / decision process. Thanks again Gabriel!!! We appreciate your thoughtful assistance.

Great service and value. - alexoryan

Great service and value. I highly recommend . David was great as usual and wait time was minimal .

Wow! - glass.girl22

Wow!! What an easy and professional car buying experience! Our salesman, Shaun Kerns was a delight to work with. It was my first experience building a new car and Shaun listened to my needs/ wants got it ordered and followed up several times with how the build was coming along. He wasn’t pushy at all. The first time I called, he took the call at night from his home! It’s so nice to see a salesman and dealership care about the customer! Delivery was easy and Sean, from the “BMW school” was very patient and thorough showing me how everything works in my new BMW. Laura from accounting was so easy to work with as well. Keep up the great work! The dealership is beautiful and spotless.

Taylor was a great service advisor and really helpful and - Vlzqedward

Taylor was a great service advisor and really helpful and I Will be coming back again.

Wow. - JanetL

Wow. Just WOW. I've been looking for a BMW i8 ALL over the country and i found the one I wanted and was ready to buy at Sewell. I contacted Kendall Richards, and unfortunately the car was sold. Kendall didn't stop at that. He searched the auction sites until, almost a month later, he found the exact one I was looking for. He put it through certification, did all the sales documentation, arranged the transport, and even got me a maintenance contract. If you need a used car, even one that's not on their lot, call Kendall. He'll do right by you, as he did by me.

Throng has done a good job from start to end. - Dr Ahmed

Throng has done a good job from start to end. It was a good experience ..

I was very well taken care of. - jnaber57

I was very well taken care of. Andrew got my info, and a diagnostic determined the problem. They provided a ride for me home, and I was easily notified when it was ready. When I'm in Dallas, if necessary, I'll be sure to let this dealership work on my car.

Excellent Service as always. - Greennb

Excellent Service as always. I been going to BMW North Houston for over 10 years. This service center is truly the best. They never pressure you on repairs and always advice you on what actually needed to be done. My service adviser Mr. Jason Mendoza is simple the best. He always explains everything to you and advise you on what truly needs to repaired or what can wait. He is candid and a true professional who knows car and have your best interest.

I am very happy with my experience with the dealership, - Rafael

I am very happy with my experience with the dealership, it was easy to contact them and they offered me a decent deal. I got the car

Having used a previous BMW dealer in the past I can't say - TavaF

Having used a previous BMW dealer in the past I can't say enough good things about BMW of the Woodlands and the Autonation group. Bob was on top of everything and made sure to pass along my questions to the techs. The use of the video to address my question was great. Also the video walk around of my vehicle covering the services performed.

BMW has outstanding customer service. - Dorothy

BMW has outstanding customer service.The staff is friendly and always willing to help with any questions.

I recently had a problem with my A/C on my 340i and I - ChuckC

I recently had a problem with my A/C on my 340i and I took it to BMW West Houston, Juan Maldonado was my service advisor. The service was excellent, Juan kept me informed during the whole repair process via texts and handled my extended warranty claim flawlessly. Overall experience was exceptional and I would have no reservation about having them handle my future repair needs

They committed to fix the recall within a day. - nitish.vmc

They committed to fix the recall within a day. They told to send the ETA details on email, did not receive yet. They committed to send a loaner but ended up sending a voice message, no one responded.

I don't know what others have experienced but I have - Ken D.

I don't know what others have experienced but I have nothing but good to say about my service experience with this dealership. I took my BMW X5 in for a state inspection and also some routine maintenance as well as a need to have my undercarriage checked due to a piece of metal in the roadway getting stuck there that I had to remove. I was introduced to Jake, my Service Advisor and also to Mr. Nguyen who is the Director of Service. They were both very nice and accommodating! Sergio, the mechanic who worked on the vehicle, even produced a very thorough video going over the issues I mentioned! I will be back with this vehicle and my wife's vehicle as well! Thanks so much for the exceptional service in a relaxed atmosphere and thanks to the management at BMW of Arlington for hiring these type folks! I highly recommend this dealership!

This was our second purchase of a vehicle from a Sewell - Ron

This was our second purchase of a vehicle from a Sewell dealership and our second 5 star experience. The staff is very friendly, professional, low keyed, the facility is incredible and everything was as perfect as it could be. Thank you for the great experience !!

Purchased a used vehicle from Micheal yesterday and he - Tahinds56

Purchased a used vehicle from Micheal yesterday and he did an awesome job. I would definitely recommend BMW of Tyler and Micheal Farmer to anyone looking to purchase a new or used vehicle.

Went in looking for a new family car and I came home with - macpearls

Went in looking for a new family car and I came home with my dream car. Daniel Baker was extremely helpful from the get go and made the entire process so easy. I was able to trade in 2 vehicles and he did all the legwork leading up to the sale. He made it one of the easiest car purchases I have ever experienced. I’m very happy with the service I received!

The hallmark to any premier business which serves the - mld

The hallmark to any premier business which serves the public is the customer service approach. The BMW vehicles are a world class brand that sells themselves largely based on legacy of the brand and status of ownership. However, the fickleness of the current customer marker and the attentiveness of the customer service they receive will either drive a customer past your dealership to your closest competition, or outright loose them to another brand. I believe your customer maintenance service advisor, Ms. Veronica Menchaca display three attributes: first impression, real-time updates, and last impression greatly contributes to Garlyn Shelton BMW Temple 100% customer satisfaction and a strong customer return. 1. First Impression (friendly demeanor): Veronica presents a calming friendly demeanor; she welcomes the customer with an attentive disposition, and one of confidence. German automobile customers can be very indecisive and moreover, very demanding to the point of aggressively-rude. Veronica disarms this energy with her calming professional responsive disposition. Her energy can determine whether a customer will provide repeat business, or not. It’s due to her attentiveness—even while my X5 maintenance issue(s) were at the worst state—I will be a returning customer. 2. Real-Time update: Veronica kept me abreast of my vehicle status at every turn. She informed me of the recommended maintenance options, while still keeping in mind the importance of having the initial maintenance issue resolved. Her approach never appear overbearing, she explained with professionalism and empathy, the need for the recommended service options, yet, kept an emotional space in recognizing that my vehicle service may entail several days. Throughout the hours that I spent--more than I was will to--she thoroughly explained the shortage of loaner vehicles, and her future actions in ensuring how she will procure the next available if my vehicle will be down for a length of time. I was disappointed. I am one of the fickle owners; I spent a significant premium for my X5. Having a loaner vehicle was part of the premium. However, due to Veronica’s energy and how she owned her comment with authority, specifically, as general manager would, I accepted her contrite reasons on the situation. 3. Last Impression: How we started is how we ended; a mutual beneficial exchange that benefitted the customer, and represented your dealership. Since the vehicle was drivable and there were no available loaners, I decided to return home and not leaved the vehicle parked at the dealership for an unknown period of time waiting on the parts. Veronica, kept me updated on the parts in transit visibility and my options. The final tipping point came in the middle of the night (Friday) when the vehicle alarm started and did not stop until the battery was “dead.” I immediately called Veronica the next business day (Monday) and explained the issue of the inoperable vehicle and getting it back to the dealership at my own expense. She explained the road side assistance warranty, and how she will have the vehicle repaired and returned to my home after completion. Her actions really calmed some stressful days. She kept my wife updated on all maintenance actions and when the vehicle was completed and en route back to me. This one lasting impression probably sealed the deal for my return business to Garlyn Shelton BMW Temple. I am a little off kilter when it comes to the availability of loaner vehicles; however, I am confident, barring some maintenance issues that will cause a lengthy stay in your service department, that Veronica will have my vehicle back within a few hours. I am strongly recommending that Veronica Menchaca receive your highest and most prestigious award, and moreover, a position of greater responsibility that involves a monetary promotion and supervisory status. I firmly believe that employees subordinate to her will enhance your customer satisfaction and drive your customer return business skyward. Sincerely, Marvin

I had a GREAT EXPERIENCE with Garlyn Shelton GMC. - Totally VERY DISATISFIED

My sales lady Debbie was AWESOME from start to finish no hassle. She did everything she could to make sure I got my car. The Finanace manager Anthony Franklin followed up with a better experience, he made sure I got the car payments to where I needed them to be. Overall I'd recommend anyone to buy here. Great group of people to work with.

This was absolutely the best car buying experience! - Mer

This was absolutely the best car buying experience! Chris Emery and everyone at BMW was the absolute best and went above and beyond with the entire process.

My second new BMW from Autoplex BMW. Scott Nefstead made... - mikewc53

My second new BMW from Autoplex BMW. Scott Nefstead made the buying process easy. I live in Georgetown TX so we did everything remotely. Fantastic deal, outstanding customer service.

Had to travel a long way to pickup my new car the service... - [email protected]

Had to travel a long way to pickup my new car the service was excellent and the salesman were great, most of the business end was handled over my cell phone,all in all Avery pleasant experience

Worst car dealership I have ever experienced in my life. ... - tesko808

Worst car dealership I have ever experienced in my life. Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect: 1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later. 2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow. Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time. Please take my advice and don’t waste your time at this place.

Frank is Cardenas Service! - isaiahsup

I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.

Simply the best - Simon Cornell

Midland might be a small little poo hole. But the BMW dealership there is Simply the Best. I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.