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Schmelz Countryside Alfa Romeo FIAT Saab VW

Maplewood, MN

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9 Reviews

1180 MN-36

Maplewood, MN

55109

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March 02, 2022

Will never take my car here again. You would think a dealer working with Alfa Romeos will know how to service them properly, but they do not. When my vehicle was towed to them under wa More

by redrubies5000
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jonathan Schmelz
Mar 02, 2022 -

Schmelz Countryside Alfa Romeo FIAT Saab VW responded

Nick, I am very sorry to hear about the coolant troubles you are having with your Alfa Romeo, p please be assured that while your vehicle was here we never had any reason to tamper with the cooling system. When your car was towed to us for a no-start concern we were able to start and drive your car into our shop with no warning lights present. We hooked your battery up to our charger/tester. After charging the battery it then tested your battery and it passed. We then tested your vehicle to see if a Draw was present and nothing was found. You had then proposed for us to keep the car for a few days to keep checking it. We then attempted to start the car for the next 3 days and found it to start with no issues every time, at this point, you agreed to pick up your vehicle and if the coolant system was emptied by us you would have immediately had a warning light. If you have any further questions please feel free to reach me at 651-484-8441 Thank you Steve Kokaisel

September 24, 2021

My experience with this dealership was extremely disappointing to say the least. I dropped my car off for a simple software update and oil change and picked it up to find a a weird grease smeared al More

by Ted
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John Hendrickson
Sep 26, 2021 -

Schmelz Countryside Alfa Romeo FIAT Saab VW responded

Ted, We take our customer feedback very seriously and would like the opportunity to speak with you about your experience here at Schmelz Countryside Fiat. Please reach out to me at your convenience. Thank you, Steve Kokaisel Schmelz Countryside Fiat (651) 484-8441

August 18, 2020

Service 5 stars - Friendly and professional.Sales people Service 5 stars - Friendly and professional. Sales people - 3 stars. Everyone I spoke with was wonderful and very friendly. However I did hear one More

by James Sens
Overall Experience
Recommend Dealer
No
Employees Worked With
Celeste
Aug 19, 2020 -

Schmelz Countryside Alfa Romeo FIAT Saab VW responded

Hi James, Thank you for bringing this to our attention. We absolutely want to know about this and will take corrective action. We completely agree that this is not the type of employee that we want to represent us. If there is anything further you would like to share, please do not hesitate to reach out to me directly. ​Best, Aaron Velick Schmelz Countryside Fiat (651) 484-8441

September 17, 2018

Purchased 2 cars there I have purchased 2 cars from Schmelz and have had a great experience when buying each of them. Sales person did push us into something we really didn More

by Joeyv
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Ludden
Sep 17, 2018 -

Schmelz Countryside Alfa Romeo FIAT Saab VW responded

Thank you for choosing us for your automotive needs. We would also like to thank you for your review and business and can't wait to see you again!

August 30, 2018

Saved twice! Ralph Ludden is our go to guy for a car. He knows the cars on the lot & won't sell something you don't need. More

by JoeVG
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Ludden
Aug 31, 2018 -

Schmelz Countryside Alfa Romeo FIAT Saab VW responded

Thanks for the great review, Joe! We will be sure to thank Ralph for giving you such a knowledgeable experience. Let us know if there is anything else we can help you with. We look forward to working with you again!

April 18, 2018

Excellent buying experience at Schmelz from start to finish! William Orwig, Sales Consultant, gave me all the time I needed to make a decision that was right for me, without sales pressure. William offered top- More

by Satisfied Customer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
William Orwig, Sales Consultant; Tom and Marcus, Sales Managers; Peter, Finance
Apr 19, 2018 -

Schmelz Countryside Alfa Romeo FIAT Saab VW responded

Thank you for taking the time to write a review. Sounds like you had a quality experience from start to finish. We are thrilled to hear William, Tom, Marcus, and Peter were there to provide a high level of customer service through the process. We hope you continue to love your brand new ride and deal. We look forward to taking care of all your auto needs in the future.

October 21, 2017

Vw Passat I really enjoyed our experance with Vik! We will def use him in the future if we have and VW needs. Make sure to ask for Vik when going to this deal More

by Ttennis03
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Vik Prasad
July 22, 2017

Excellent sales staff Came in to find a Tiguan for my grandparents. Vik, a sales associate there was very friendly in showing me the vehicle I was searching for. And then w More

by Raymond
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Vik Prasad
January 25, 2017

Friendly - Knowledgeable - Great people to work with I came to Schmelz with a good idea of what I was looking for - a used auto listed on their website. Vik was immediately available and was able to pro More

by heinja
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Vikram Prasad; Marcus Haus
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