10 Virginia BMW Dealers

I got my car inspected at bmw and I went to pick up my... - Tiara Eatman

I got my car inspected at bmw and I went to pick up my car a few days later at 6pm prior to closing . The staff could not access my keys I was upset but the manager Lucious was able to assist and contact staff to provide my keys. I am rarely a difficult customer But when I am I appreciate workers like Lucious who have the ability to provide solutions when dealing with a difficult problems. & not like other judge mental staff who look the other way when they can assist! Again I Thank you 😊 for all you do! And thank you will Fernandez as well !

mathew garapic assisted me in getting the bmw x7 m series... - jules

mathew garapic assisted me in getting the bmw x7 m series that i wanted thank you so much matt and the whole team woo

11/10/22 Yesterday, I dropped my BMW off for general - elizunderwood

11/10/22 Yesterday, I dropped my BMW off for general maintenance. Today, I noticed that all of my presents had been erased…. even the ability to use my car phone. So, I went back to BMW and met with Steve Lerner. He was very knowledgeable about re-setting my presents and he took time to explain the things he was doing. Luckily, this was my second time within 3 years that Steve helped me. So glad Steve is part of the team at BMW in Richmond, VA.

The salesman was extremely helpful and professional while - jean44gran

The salesman was extremely helpful and professional while still being friendly. Went out of his way to help me get the car I was looking for and that fit my needs. I would highly recommend BMW of Fairfax!

What a great experience with the sales staff. - cpancione

What a great experience with the sales staff. I am sure most of what you hear are complaints, this is not one of those cases, but much the opposite. We live in Palm Beach Florida, started this process with the local BMW dealer here in an effort to order a new car for my daughter. She wanted the M240i. The dealership in Palm Beach was in no way helpful, in fact they did nothing but try and upsell her to a larger car. This was her first car purchase and she was admit that the 65k price range is where she needed to stay and knew the exact car she wanted. This went on for almost 3 months without them ordering the car. I stopped in to the Sterling BMW dealership while in town on business to see if by chance they could help, I was introduced to Sepehr Hajireza who I have to say was beyond knowledgeable and helpful. I explained to him the car and color she was looking for, within minutes he had the exact car pulled up on his screen and asked if that was what she was looking for, it was, we ordered it on the spot. During the process he went above and beyond with supplying information, what to expect, and kept us updated on the status. Sepehr made sure my daughter had the app downloaded, got her the Vin # and showed her how to track the vehicle. Once we knew the car was about ready, he set up for the car to be delivered to the BMW Performance Center in Spartanburg SC. I have to tell you what a great experience, I cant imagine a better experience in buying a new vehicle. I have purchased well over 20 new vehicles in my life and have not had a better experience. In dealing with BMW of Sterling from sales to finance, everyone was beyond helpful, what a great place to shop. But Sepehr was the best, from showing us the BMW individual visualizer site to all the help along the way, truly a great guy.

We did all our dealings on emails as we live 170 miles - gefor3

We did all our dealings on emails as we live 170 miles away.This dealership keep us informed and the vehicle was ready on the day of pickup. We are happy with the trade deal we received. We had searched out as far of 400 miles. This makes the 7th BMW we have purchased and this was a good experience.

My New C43 - tmills53x11

Dave Roberts is great to work with! Dave and Elias handled finding the vehicle I wanted with the options I required. It was a great experience.

Malik was super helpful. - Melissahenriksen

Malik was super helpful. Vey professional and knowledgeable. Anton in finance was also great. Whole process was very easy.

BMW of Roanoke: A dealership where the GM tells customers... - Shingik

BMW of Roanoke: A dealership where the GM tells customers to accept shoddy service without complaining or he will “send them packing”! BUYER BEWARE! Looks like you get OK service if you purchase a new vehicle. But then again, who can mess up selling a brand new beamer? Where this dealer completely falls apart is when you buy a used car. Used bmws are not cheap either. Their salesperson Starr, was incompetent and had to refer everything to the manager. He lied and said the price they had up on Cagurus was the absolute best the price the car could ever be sold for. Yet, just a few weeks ago the car was 1500 cheaper. They reluctantly had to agree that I caught them in a lie and gave me the lower price. After the sale was complete, and the car came from being cleaned we noticed a bunch of long dog hair in the car. The problem was still there after they supposedly cleaned the car out again. When the finally GM came out, after they made me wait outside for almost an hour, he looked at the vehicle and he agreed that the car was indeed filthy and that there was indeed dog hair all over it. In his words: “I see the dog hair and I would be very unhappy if I was in your shoes”. But then he inexplicably added - “well I will have them vacuum it again and if you are still not satisfied I will cancel the deal and you can go and buy somewhere else.” So I asked him why he had to put it across as though I was being unreasonable. I had not expressed a desire to go elsewhere.. I simply wanted a fairly clean - not perfect car. He had no answer to that and repeated the same statement. I started to get annoyed and told him if he wasted my time by offering me the vehicle with dog hair still in it I would walk out of the deal, write a bad review and contact the owner of the dealership. At that point his ego got the better of him and he said to me verbatim “ I am the one of the owners of this company and no one threatens me like that buddy. If you do it again, I will send you packing!!!!” I was both surprised and amused by his visceral and childish reaction to such a simple request. I am not sure if the fact that I am a black man had anything to do with his trying to belittle me. However this is not my first encounter in which I have received inordinately rude and harsh treatment for simply standing up for what is fair and just. Still I will give this man the benefit of the doubt and assume that he is just an egomaniac. I took a few minutes to compose myself but but the words “I will send you packing” rang in my head like loud sirens and made me see red. Who does this man think he is? I made the decision to rescind the deal and get a car elsewhere, and got my money back. To Mr. Mike Maddox the GM and owner of BMW Roanoke: I am a/was a customer, not your employee or a beggar off the street and you cannot “send me me packing” anywhere. Instead know that yours is not the only dealership on earth. There are others who will treat ALL customers regardless of race color creed or status with the respect and kindness they deserve. Ultimately, it I as the customer who sent YOU and your sorry customer service skills packing. Afterwards I tried to reach out to Gary Duncan who is listed as the owner of the company to explain the situation to no avail. I am currently making arrangements to buy the car elsewhere and will do so in the next couple of days. Lastly, Mr. Maddox please make sure that your salespeople are honest about the car, a 2016 BMW X5 gas/electric i40e, not having a basic and expected feature like a backup camera. Also, please make sure to point out the filthy dog hair all over the vehicle before you sell it to anyone. If Gary Duncan reads this, I am open to dialog. (You may have heard a lopsided biased and probably untrue side of the story.) If you are not interested, and trust that you heard the unadulterated truth then then that is OK too. I already have several options lined up. If things are made right, I will write a follow-up accordingly. Right now as it stands, this was how my short relationship with BMW Roanoke ended.