Alfa Romeo of Fort Worth

Thank you so much, I love my new vehicle I will definitely come back to service my vehicle here. Thanks Jeff and Mo definitely come back to service my vehicle here. Thanks Jeff and Mo More

Marissa and Abishai (finance director) were great. Excellent customer service. Very nice and polite, not abrasive. They didn’t force anything on us or speak in that annoying, patronizing manner (I.e., Excellent customer service. Very nice and polite, not abrasive. They didn’t force anything on us or speak in that annoying, patronizing manner (I.e., Im trying to help you) that car salesmen normally use. The whole transaction, from start to end, was smooth. Ask for those two when you go buy your car/truck. They’re the best! More

the price was not as on the website by an additional 2400.00. noone got in a hurry not once to call me back, i called them at 8:00 a.m. and the day went by till around 2:00 pm that i heard back from th 2400.00. noone got in a hurry not once to call me back, i called them at 8:00 a.m. and the day went by till around 2:00 pm that i heard back from them. First they didnt have the title, then they did. One manager was nice one was really rude. flew in and asked about a ride from airport and was told to uber but then Mikel did pick us up. on and on and on with problems with the price and payment. we did not finance the car and i dont think this dealership knows how to operate off their normal pace of sending you through the system the only way they know how, and that is through the finance department. they were so confused. I truly love the car and glad i have it, but wont do business with them in the future. More

I am a retired, disabled veteran who saved his money for a few years so that I could buy an Alfa Romeo. While searching online for a dealer, I came across an advertisement for the #1 Nation dealer for Alfa a few years so that I could buy an Alfa Romeo. While searching online for a dealer, I came across an advertisement for the #1 Nation dealer for Alfa Romeo located in Ft. Worth TX. Since we lived out of town, I gave them a call and spoke to Ella, who did work hard to find a car that would suit our needs, which was a 2021 Alfa Romeo Guilia Ti Sport. It was a so-called "Certified used vehicle". We purchased our car on May 14th, 2022. We got the car home and eventually found multiple hail dents on the vehicle. We called the dealership on May 21, 2022, spoke to Ella, and told her about the damage, and she said she would let her sales manager know, and get him to call me back. On May 23, 2022, after not hearing back from the dealership, called them back to speak to someone regarding the hail damage, I spoke to Basil, who after explaining to him about the damage, called us "liars", and that since the car was "certified", that there couldn't have been hail damage because it was checked. He then stated that it was us that did the damage by driving in hail. We live in an area where there has been a drought for almost a year, so there was no way we could have been in a hailstorm, and in 7 days had not been anywhere near a hailstorm, much less rain. As soon as we got the new car home, we parked it in our garage, and it has only been out a few times since then. By the way, we did not get a walkaround with the salesman to discuss the features of our new purchase, otherwise I am sure the dents would have been noticed. After repeated calls to the dealership to try to speak to someone regarding the damage (Apparently whoever is in charge there spends all day in meetings), we have given up and are trading the car in. We do not want any part of that dealership anymore. It seems the dealership is all about the money, and not about customer service. I will tell my veteran buddies not to waste their money on this dealership. More

Jovonne and Jason are an awesome team! Jovonne really cares about you as the customer. He listens and pays attention detail. Jason's assistance in finance is the icing on the cake. Jovonne really cares about you as the customer. He listens and pays attention detail. Jason's assistance in finance is the icing on the cake. More

Oscar took care of me promptly. Process was easy to end up with a new car. Process was easy to end up with a new car. More

Jovone was very kind and helpful! I’m very happy with my experience, he helped me find the perfect car for me! I’m very happy with my experience, he helped me find the perfect car for me! More

My review has changed after several attempts to get a spare key to a vehicle that I purchased 2 weeks ago. I was told and reassured after I had purchased a 2019 Hellcat from the salesman Shannon that he spare key to a vehicle that I purchased 2 weeks ago. I was told and reassured after I had purchased a 2019 Hellcat from the salesman Shannon that he would contact the previous seller and collect the remaining keys. After several follow-up phone call attempts to the Sales Manager Steve and several texts to Shannon they both have failed to collect any spare keys and yesterday 3/7/2022, Shannon the salesman basically told me that I was S.O.L. I'm not happy at all to only have one key fob for a car that I ended up paying $77,000.00 for after purchasing several extended warranties and protection plans. I'm highly disappointed after I trusted that Alfa Romero of Fort Worth would make this sale right after everything that we had been through previously to get the paperwork corrected including entering my correct address. Make sure you have two keys in hand before purchasing a $77K car from this dealership because after the ink has dried the salesman will move on to the next one. I'm Highly Disappointed!!! More

Was told one thing over the phone. When I got there they jacked the price up over a $1,000. Was there for over 2 hours. jacked the price up over a $1,000. Was there for over 2 hours. More

We had some issues with the car we purchased. First contact attempt was disappointing But after speaking to Jeff and him literally updating with what's happening and what they are doing to take care o contact attempt was disappointing But after speaking to Jeff and him literally updating with what's happening and what they are doing to take care of it definitely changed it all around. He was very professional and made it right. Spiro delivered the new car with another fella who's name I don't know. But they both were very professional and did a fantastic job. Lorenzo our salesman also was good So thank you to you all by doing the right thing and making it right. Y'all definitely have a customer for life. Also Tony even though you never responded to any of my emails. According to Jeff none of this was possible without Tony so thank you. . And last but least Moe was very rude and absolutely horrible customer service skills. If you end up getting him as your finance manager ask for someone else. The other person I am disappointed in is Steve as he was the original manager we dealt with but after the issues arrissed tried getting in touch with him so many times. He never once picked up the phone or even called back. More