Jacqueline Fournier
Jacqueline Fournier at Russell Westbrook Alfa Romeo Maserati Fiat

Jacqueline Fournier

BDC Manager

Russell Westbrook Alfa Romeo Maserati Fiat

5711 Van Nuys Blvd
Van Nuys, CA 91401

4.8
18 Reviews

Dealership Experience

7 mos

Industry Experience

21 yrs

Languages Spoken

English English

18 Reviews of Jacqueline Fournier

December 06, 2022

Dealership Rating
Employee Rating

Liz the Service Advisor is the best! Always takes good care of me and my Alfa Romeo Stelvio. I’m so glad to have her on the Service team! More

by jonathanolvera
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 19, 2022

Dealership Rating
Employee Rating

I'm so happy with the service, Yohanna is so professional, and i they always fix my car the first time i drop it off More

by MICHAEL_LOYAL8
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Valdez, Vahag Zhamkochyan, Swan Kim , Yohanna

Nov 21, 2022

Russell Westbrook Alfa Romeo Maserati Fiat responded

Thank you for the 5 star review, Michael. We appreciate your kind words towards Yohanna!

Nov 21, 2022

MICHAEL_LOYAL8 responded

Thank you so much Yohanna, she is so professional and always took care of my vehicle the best. I'm so happy with it that i don't have to go back and forth to fix my vehicle. She always pay attention to what has to be done to the car and do her beat to finish it as soon as possible. And always call and follow up to make sure everything was perfect

November 17, 2022

Dealership Rating
Employee Rating

Frank is awesome, this dealership is amazing when it comes to service. They always go above and beyond. I'm definitely buying an alpha from there next to pair with my Fiat More

by [email protected]
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Valdez, Vahag Zhamkochyan, Swan Kim , Frank

Nov 17, 2022

[email protected] responded

Frank is awesome, this dealership is amazing when it comes to service. They always go above and beyond. I'm definitely buying an alpha from there next to pair with my Fiat

Nov 21, 2022

Russell Westbrook Alfa Romeo Maserati Fiat responded

Thank you for the 5 star review, George. We are happy to hear your experience with Frank went great, we appreciate your business!

November 16, 2022

Dealership Rating
Employee Rating

The dealership was fantastic with a last minute issue I had. Just minutes before they were set to close for the day I arrived in a rush and they were patient while quickly helping me to get on my way safel More

by Katz1
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Valdez, Vahag Zhamkochyan, Swan Kim , Elizabeth

Nov 17, 2022

Russell Westbrook Alfa Romeo Maserati Fiat responded

Thank you for the 5 star review. We are happy to hear we were able to assist you, we appreciate your business!

November 11, 2022

Dealership Rating
Employee Rating

Replaced the battery on a new 2 month old Alfa Romeo Guilia. I was pleased with the service. More

by KarenaMandel
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Swan Kim

Nov 11, 2022

Russell Westbrook Alfa Romeo Maserati Fiat responded

Thank you for the review, Karena. We appreciate your business!

November 09, 2022

Dealership Rating
Employee Rating

Quick and attentive to my car made getting the service done easy and not time consuming More

by Ksica1031
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2022

Russell Westbrook Alfa Romeo Maserati Fiat responded

Thank you for the 5 star review. We appreciate your business!

November 09, 2022

Dealership Rating
Employee Rating

Great service, people are friendly and attentive, didn’t have to wait long to complete the service. Awesome job guys. Thank you very much More

by 0EHSKE9IHAG
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2022

Russell Westbrook Alfa Romeo Maserati Fiat responded

Thank you for the 5 star review. We appreciate your business!

November 08, 2022

Dealership Rating
Employee Rating

Shady people they till you one thing and don’t honor it! My sales guy Richard was great to work with very easy going guy but the finance manager is a joke, shady and not honest! LIAR horrible wouldn’t reco More

by momoney
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 08, 2022

Russell Westbrook Alfa Romeo Maserati Fiat responded

Hi Momoney, If you can message me your information, I would like to further discuss. I am sorry you were not satisfied with your visit. I can look into why you are unhappy with your visit if you can let me know your information. I'd love to chat. Jacqui Fournier, BDC Manager

October 30, 2022

Dealership Rating
Employee Rating

Took way too long, and I was promised a price but when I got there it was different. Good thing I had the email so they match the price. Then added some items in, which I was not happy with. Just make sure More

by gina31
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

October 28, 2022

Dealership Rating
Employee Rating

They left us alone to browse until we had a series of questions which they were able to answer in a knowledgeable and understandable manner. The purchase process went smoothly with no pressure and very More

by alistair1
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Vahag Zhamkochyan, Swan Kim

Oct 28, 2022

Russell Westbrook Alfa Romeo Maserati Fiat responded

Thank you for the 5 star review. We are happy to hear all your questions got answered, we appreciate your business!

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