Aston Martin Newport Beach
Newport Beach, CA
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I came into the dealer on previous occasions shopping for a new Aston as I wanted to give the brand a second chance. I previously purchased a Rapide from another dealer and it was lemon lawed at 1,100 miles a new Aston as I wanted to give the brand a second chance. I previously purchased a Rapide from another dealer and it was lemon lawed at 1,100 miles and that left a bad taste in my mouth. Although my friend had a terrible experience, overall mine had been decent. Well that oddly changed. I received an email 7/1 at 3:23 p.m. to drive the new DBX 707. I immediately clicked the link and RSVP’d. I received a follow up email that my spot was confirmed. 7/3 at 3:42, I receive an email saying all slots were full. I find that funny considering each day and time was available at the time I booked. Today 7/8, I receive another email to sign up for the drive. I clicked the link again and all Sunday slots were still available. I find that odd as those are the slots I picked for myself, and they are available. I realize my reservation being canceled had nothing to do with available slots. I feel had my skin been a different color and I was throwing money around, I would have received the slot to drive the DBX 707. Unfortunately I’m used to prejudice when shopping and purchasing high line vehicles. When the SUV originally came out, I expressed interest in it and mentioned I was willing to wait for a high-performance version even though one hadn’t been announced at the time. Now that time has arrived, I’m being pushed off by the dealer. No sweat, it’s clear my business isn’t wanted and my relationship with the dealer and Aston Martin as a company is tarnished. More
Ask for Tim. Amazing guy to work with. Extremely professional providing great customer satisfaction. Thank you very much Tim you deserve A+++ I am looking forward for my next Aston Martin already :) professional providing great customer satisfaction. Thank you very much Tim you deserve A+++ I am looking forward for my next Aston Martin already :) More
Ask for Matt. That's all. One of best sales person in the business. Enough said. Matt knows his customers. Friendly and alwasy cordial. And he knows the cars he sell, ie all th One of best sales person in the business. Enough said. Matt knows his customers. Friendly and alwasy cordial. And he knows the cars he sell, ie all the features and functions. Never pushy at all. More
Aston and Me! I have been a customer of Newport Beach Aston Martin for several years as this is my third purchase. The people who work there are amazing at what th I have been a customer of Newport Beach Aston Martin for several years as this is my third purchase. The people who work there are amazing at what they do! Starting with Bjern in charge of service, to Raul in parts, and most recently buying my new DB11 with James Pescock the GM. They have earned dnd won my loyalty. Anything I’ve ever needed had been taken care of immediately and perfectly! What more could I ever ask for! More