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Orlando INFINITI/Jaguar/Aston Martin/Lotus

Orlando, FL

4.7
303 Reviews
Central Florida's Premier Luxury Automobile Dealer Aston Martin, Lotus, Jaguar, and Infiniti – conveniently located in one setting adjacent to the Mall at Millenia, and our new Infiniti showroom in Sanford, serving North Central Florida. The Orlando Premier Collection is driven by a Credo of service excellence which also serves as a cultural foundation, from the top down, and the bottom up. Fashioned after the legendary service Credo of the Ritz Carlton group of luxury hotels, the Orlando Premier Collection energizes the same values and philosophies that deliver the very best in customer service and the Total Ownership Experience. The Orlando Premier Collection dedicates itself to the needs of our guests. Our focus has always been to provide the very highest levels of personal service to ensure our guests enjoy a truly exceptional experience and a sense of well-being.
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4237 Millenia Blvd

Orlando, FL

32839

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Showing 303 reviews

December 02, 2022

Andrew was absolutely wonderful! !! He went above and beyond to listen to our needs and he made sure that we found the perfect vehicle for our family. His dedication and customer serv More

by Leslie Gaines
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Munn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Garofalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2022

Great customer service. Andrew Munn was very professional and helpful throughout the entire process. Definitely recommend him. More

by coronadl
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Munn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Orlando INFINITI/Jaguar/Aston Martin/Lotus responded

Hi Coronadl, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

November 25, 2022

We really love working with Andrew! He’s made the car buying process pleasant and efficient! More

by Msoffer
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Munn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Orlando INFINITI/Jaguar/Aston Martin/Lotus responded

Hi, we are pleased to hear of your experience with us here at Orlando INFINITI. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 15, 2022

Andrew was great! He was very patient with us, showed us an many cars as we wanted and never once made us feel like we were bothering him. He had a great attitude and More

by Samira
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Munn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Orlando INFINITI/Jaguar/Aston Martin/Lotus responded

Hi Samira, thank you for your kind review; we are happy to pass along your comments to the team here at Orlando INFINITI! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 14, 2022

Andrew is a top-notch salesman. His personality was key to my decision to purchase my car from him. He was warm, outgoing, knowledgeable and very easy to work with. Infiniti of Orla More

by Jackie
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Munn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Garofalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Orlando INFINITI/Jaguar/Aston Martin/Lotus responded

Hi Jackie, thank you so much for your feedback about Orlando INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you're ever in need of more help, please let us know!

November 07, 2022

I had worse experience ever and manager was also not helpful and rude, and also their technician who work on my car discharge my battery by leaving on position ant they told me that battery I have is ba More

by Alexandr
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Lee
Nov 09, 2022 -

Orlando INFINITI/Jaguar/Aston Martin/Lotus responded

We met with the customer in-person with the tech and the advisor. The vehicle was towed here after going to two other independent shops. An in-depth review took place. It is a 20-year-old vehicle with 126200 miles on it and the repairs it requires would exceed the value. We concluded that we cannot be all things to all people and this is one of those situations.

Nov 09, 2022 -

Alexandr responded

First it’s 9 years old car 2013 with this mileage not as you said 20 years old,your mechanic left car in ignition on position for 3 hours and discharge my battery and then you told me that I need new battery, and as a manager you can not tell me why I brought my car to your dealership because it’s not your personal dealership. Also i told you that I have proof that you discharged you said you don’t want to see it. Second when I brought my car I had 2 problems transmission and air bag since you discharged my battery you didn’t do air bag test but I paid for your diagnosis and big question is why you charge me for what you didn’t do. You need to learn how to treat customers and not pretend that dealership you working on that it’s you own place.

November 03, 2022

He made my experience quick and easy! Got me In and out in less than 40 minutes. Very knowledgeable guy in sales! Thanks again More

by Sataveira
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Goran Srbljan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Orlando INFINITI/Jaguar/Aston Martin/Lotus responded

We appreciate your positive review about your recent experience with us!

October 31, 2022

Andrew was amazing to work with. He returned my phone call after his work hours due to mine being longer. The whole process was smooth sailing and no pushy tactics or awkward vibes. More

by Coloughlin19
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Munn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Garofalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Orlando INFINITI/Jaguar/Aston Martin/Lotus responded

Coloughlin19, we're glad you had such a wonderful experience with us!

October 28, 2022

Andrew was amazing from start to finish everything went so smooth. Super happy with my experience More

by Simp
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Munn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Orlando INFINITI/Jaguar/Aston Martin/Lotus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Orlando INFINITI. If you're ever in need of more help, please let us know!

October 23, 2022

Orlando Infiniti is a well run dealership with gracious staff, beautiful cars and an excellent service department. More

by fjerome
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Lee, Bryan Cain
Oct 27, 2022 -

Orlando INFINITI/Jaguar/Aston Martin/Lotus responded

Thank you for your kind review

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