Overall, great experience. - Mshop88
Overall, great experience. Jacob was extremely professional and always maintained great communication. I would easily choose steves over some of the other dealers in the valley because of their professionalism and availability of vehicles. There are only 2 reasons I gave them 4 stars:
1. The original vehicle I wanted they would let me buy unless I specifically financed through GM at double the interest. With the plan to "refinance" at 6 months. I still used a preferred lender and they still benefited but I didn't get the original truck i wanted. They did provide me a loaner vehicle while i was waiting for my new truck to come from the factory. While it was a tough negotiation, the GM (nick) was very professional about it. Even while I was getting frustrated and calling out their flags.
2. When I went to pick up my truck, I communicated early on my time of arrival since I had a 1h 40m drive. They did not have pre-inspection done and I was at the dealer for 1h 10m while they took care of the cleanup. They received the truck by freight early that morning so had it almost 6 hours before I arrived.
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