Buick GMC Cadillac
4. - JK
Buick GMC Cadillac
4.1
(1.4K)
Chevrolet dealer in Auburn, MassachusettsOpen
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3.5/5DealerRater · 230 reviews
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4.1
(1,426)
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Allsticker
17
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13
gmc sierra
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denali
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Jezzie Paws Dog Training
2 reviews·3 photos
6 months ago
I bought my car in March of 2021. I asked the sales person did service go thru the vehicle. He told me that they went thru the vehicle that it just came out from being serviced. When I went to pick up my vehicle, the wipers were broken, the … More
Justin Lowe
1 review·4 photos
8 months ago
Just purchased a 2020 GMC Sierra Denali 1500 with 7K miles on it from Brandon Stevenson at Diamond in Auburn. Great overall experience. Even in the current market I walked out feeling like I got a good deal. You know the mark up on … More
1
Giancarlos Montilla
1 review·5 photos
6 months ago
Second time around with Diamond. Why?! Best of the best! They treat you like family and do not add pressure while making a decision to purchase or lease. Easy, smooth, above and beyond, and then some. The whole experience excellent. Thanks Taylor K. and Kevin S.
+2
Jenn B
1 review·3 photos
3 months ago
Miguel Garcia and Jason Testagrossa went above and beyond to help me out and find a car. After spending the day going to all sorts of car dealers we ended our day at Diamond Chevrolet Buick GMC Cadillac. From the moment we walked into the … More
DIAMOND CHEVROLET
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Confirmed Service Review. October 31, 2022. Extremely happy with the service I received. Even though I purchased my vehicle from another dealership, ...
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Reviews of Diamond Chevrolet Buick Gmc Cadillac in Auburn, MA
Apr 23, 2022 — Read reviews of Diamond Chevrolet Buick Gmc Cadillac. ... [email protected] (508) 425-4169 choosediamond.com.
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Diamond Chevrolet Inc (MA) in Auburn, MA
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DIAMOND CHEVROLET BUICK GMC CADILLAC
DIAMOND CHEVROLET BUICK GMC CADILLAC received an average rating of 2.60 out of 5 stars from 10 reviews. Write a review. by Adina on 9/14/2021.
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Diamond Chevrolet, Buick, GMC, Cadillac Reviews - Auburn, MA
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230 Reviews of Diamond Chevrolet Buick GMC Cadillac
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Diamond Auto Group | Auburn MA
(508) 832-0400. [email protected]. choosediamond.com. Closed now. Price Range · $$. Rating · 3.7 (298 Reviews) ...
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Jezzie Paws Dog Training
2 reviews·3 photos
6 months ago
I bought my car in March of 2021. I asked the sales person did service go thru the vehicle. He told me that they went thru the vehicle that it just came out from being serviced. When I went to pick up my vehicle, the wipers were broken, the brakes were squealing and the tires were corroded, how it passed the state inspection is beyond me. I mentioned it to the service department and they would not replace my tires or brakes. They did replace the wiper blades. I called the gm of diamond and I sent him photos of my tires to show him how bad they were. He contacted service and found out that the last time my vehicle went in the shop for service was January. So he told me that he would replaced my tires, so I went back and got them replaced. After that I went back to service multiple times about my brakes and brake light. I even sent pictures to the manager of the light and still nothing was done, no communication nothing. They kept saying that brakes squeal just give them time to break in, that there is nothing wrong with them. I went to another dealership to get the vehicle checked out and they fixed my brake light issue right away. I dropped off my car to diamond to get my brakes done this weekend as they have been squealing for over a year now. I explained to Dominic that all I wanted was my brakes replaced and that my brake pads were covered under my third party warranty. I didnt ask them to pay for the brakes or anything I just wanted them replaced. He argued with me over the phone that warranty’s did not cover pads. He ended up doing a diagnostic on my brakes and did not replace the brakes as I requested. Dominic left a vm 3 hours later from our last conversation stating that there is nothing wrong with my brakes, but if I wanted then replaced it was going to cost me around $1048.00 and that my warranty company was closed. So if I wanted my car I would have to pay the entire bill. Again I just wanted them to replaced my brakes. I called back and asked to speak to the service manager. Brandon came on the phone and I tried to explained that I want my brakes replaced thats it and that my pads were covered under warranty. He told me that there is nothing wrong with my brakes they are just squealing. Then went back and forth about my warranty and that it won’t cover the pads. He stated he has been there since 2011 and no warranty company pays for brake pads. Then after going back and forth about my brakes and warranty he then accused me of bad language to his service writer, which I didn’t. I told him my client heard everything as she was standing right next to me and could verify that I was not speaking inappropriately if he would like to talk to her. He told me no that he will pull the phone records as everything is recorded. Then told me that he would not be working on my car he was going to put it outside and to come get the car. I decided to call the warranty company and they told me that diamond never called them and that they were open. So I called diamond back and left a voice message for the gm to call me, but he never called me back.
I decided to give them 1 more chance and Juan my sales guy said I have a few vehicles I'll send pictures. Said he was going to talk to finance said it was too much. Then fell off the ends of the earth, no communication nothing. I couldn't buy because of the cost of the vehicle so he didnt waste his time with me.
Called today December 1st because my car was refinanced and I was looking for my GAP refund to findout there was no GAP on my car this whole time.
They don’t care about my business and don’t respect anybody. No wonder they go through so many people. They were very rude and unprofessional. Don't trust this company they will say what he want to hear then back out
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