I want express my appreciation to the Flow GM team I... - DillonAshley
I want express my appreciation to the Flow GM team I worked with recently to purchase a Certified Used 2020 Ford Explorer. I had the pleasure to work with Todd Millroy, Charles Walker and John Spradlin. Everyone was courteous, professional, thoughtful and very easy to work with from start to finish. We began our communication over text and worked with Todd the sales manager over the phone. We had some difficulties along the way getting approved but eventually was pre approved with our own bank. We traveled an hour to get to the dealership. We were met by Charles upon arriving who let us test drive the vehicle and come back to begin the paperwork process. Let me note it was late in the day probably 20 minutes before the dealership closed all employees still willing to work with us no matter the time that it was. During the process however our bank took back the approval we spent 3 hours trying to work this issue out eventually speaking with a VP from our bank to approve of the loan. It was around 11:30PM when we were all said and done and got to leave with our Explorer. John and Charles stayed the whole time with us and overall made the situation much better regardless of the outcome those guys deserve more than a thank you for taking that time to stay over that long until we figured out a resolution. Needless to say even after dealing with our bank which is not the dealerships or any employees fault this was an awesome buying experience overall. The pricing on the New Vehicle and the Trade In was truly fair. I’m very glad to have had this transaction with the team there and again a huge thank you to Charles Walker and John Spradlin! Awesome job to you both and keeping a calm demeanor despite the time and issues we were having.
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