GMC
Acadia to Diamond Buick GMC Palmdale - Nicolereed43
GMC
Acadia to Diamond Buick GMC Palmdale previously
known as Rally, I brought it in
because it was having hard shifting and when
accelerating, it would sputter and go into reduced
power mode where it would almost come to a
rolling stop . Prior to bringing it to the dealer I
had done everything to the best of my ability to
fix the P0420 code along with the hard shifting,
sputtering, and the reduced power mode with no
resolution. I was tired of throwing good money after
bad. I am a hard working single
mother, so I had decided to take my car to the
dealership I thought they would be able to put an
end to all my troubles as this is their area of expertise
and I would be able to move forward with a problem free,
dependable vehicle. Well to my dismay my problems with
this dealership were just beginning, costing me more than
I ever imagined, and a long road of high expectations, promises
and ultimate disappointments . The service technician
Ivan advised me that I had a misfire on cylinder
#1 and that my cat needed to be replace but
prior to bringing the car to the dealer I took it to
D&D muffler, they did a compression check and
stated that my cats had no clogs it had a
cat code which was P0420 and it could be
several different things causing that cat code
to go off, but the dealership Ivan said I
needed to replace the coil pack and spark plug
on cylinder #1 and stated that my car would
be fixed except for the cat code which would
not affect the way my vehicle would drive.
OK great, I paid for the repairs and was on my
way . Well to my disappointment I didn’t even
make it home before my car was doing the
same thing if not worse than before. Keep in
mind they had it from April 22-27, 2022. They
would not provide me a rental, therefore, I was left
with no car, no means of transportation, to get around
and do the necessities or things with my 6 year old. I had
come here for a summer visit and was unable to do anything
for the summer with my son, for the exception of watching
the paint dry on the walls. Ivan told me to bring it back and they
would take another look at it, so May 5,2022 I
brought my car back to Diamond GMC . Ivan
called with an update and notified me that my
tork converter and fuel pump needed to be
replaced expensive parts to replace especially in
my situation as a single mom visiting for the summer
from Idaho. So I double checked with Ivan, are you sure this
is going to fix it because I can’t just be
throwing money into it hoping for resolution.
He confirmed that it would besides the P0420
code which again would not affect the way the
car drove so I confirmed the replacement and I
was going to look into getting the tork converter
replaced in a couple weeks . So after that replacement a
couple weeks go by and my car is still doing the SAME thing.
I looked into getting it done elsewhere since I no longer
trusted Diamond's work ethic, honesty, or work to be done right. but they
had said something along the lines of it having
to go through the dealership. So I bring
my car into Diamond again to have the tork converter
replaced, I get a different service provider Robin
by this time she contacted my extended
warranty company they said someone would
come out to confirm that the tork converter needed
to be replaced within 24 to 48 hours 4 days go by,
maybe more ( keeping in mind that I had no vehicle or means of transportation) so I obtained a rental car (out of pocket) no consideration from Diamond to provide anything (which they could have as a gesture of goodwill) for my son and I knowing full well our situation.
The gentlemen that came out from my warranty company said that the cat needed to be replaced first before considering replacing the tork so
mind you I’ve had a rental this whole time when
I dropped car off with Robin coming out of
pocket because warranty company hasn’t
approved the claim so I order a new cat cost
came out of pocket again so another week goes
by with my car just sitting at the dealer with
nothing being done to it I was advised that if I
picked up my car until cat had arrived I would
lose my place inline for the repair and I would
be on the waiting list for 3 weeks so left it there
I asked if I could put the cat on myself so I didn't
have to come out of pocket for the labor they
said no, got the cat and they put it on then
contacted warranty company again had to wait
another 24 to 48 hours to have another person
come out to confirm the repair they finally
approved the claim they said they would
reimburse me cost for rental for 2 days while
they put the tork converter on by that time I
had no money left for a rental.
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