37 North Carolina Cadillac Dealers

Best service ever! - bennyleigh

Best service ever! Andy made the process so smooth for us. Everything about this dealership is wonderful!

It's always a good experience to have a service done on - Jimmie

It's always a good experience to have a service done on my truck by the guys in the service department. They go out of their way to make sure my truck gets the attention it needs, Ben and his team are exceptional when it comes to customer care: not just because it's their job; it's because they like what they do and are good at it. They treat my truck as if it were their own and that goes for the guys in the bays as well. I am at ease every time I leave... that says it all!!

Great service! - Catharinasandrock

Great service! Took amazing care of us while we were there, car even went to the caress’s before taking it off the lot! Amazing team! Ronnie was a pleasure working with.

Great place to do business and have your vehicle service. - browny42

Great place to do business and have your vehicle service.The sales department is really awesome to deal with.

Thanks to TJ for his fast excellent service on my - Shirley

Thanks to TJ for his fast excellent service on my Traverse. Highly recommend Hendrick chevy for an oil change.

The service was great and the staff were wonderful! - Chaos7078

The service was great and the staff were wonderful! Not pushy at all. Really enjoyed our experience.

I would like to personally say Casey at Everett Chevy in - Malikwhite5

I would like to personally say Casey at Everett Chevy in Hickory is definitely your salesman to shop with, from the start Casey made me feel comfortable with my buying experience keeping my needs in mind in what I was looking for in a vehicle. He has a great personality and knowledge of cars and the market. Since most people don’t like going to dealerships since they feel like they get played or scammed I felt very comfortable shopping here no gimmicks straight to the point he made you feel like he was getting this car personally for you with no tricks. Also I recommend taking a ride in the golf cart for a tour of the lot he will definitely make you enjoy your visit to Everett, I definitely will be buying my future vehicles through him. Anyone that comes up here personally ask for Casey B you won’t be disappointed Thanks again!

I purchased my first Cadillac from Francis at Thompson - Jan W

I purchased my first Cadillac from Francis at Thompson Automotive. This was the smoothest car buying transaction I've ever had. I was able to do everything over the phone and my brand new ESV Sport was delivered to my driveway the next business day. No surprises, No fast talking. Thompson's employees are professional, knowledgeable, and friendly. I will be a repeat customer. You were the best Francis!

What a great dealership! - Parkerjack22

What a great dealership!! They made my car buying experience awesome. Professional and knowledgeable sales staff. I highly recommend you buying your next vehicle from here. You won’t be disappointed.

Luke is a great sales person and was so helpful. - Joe

Luke is a great sales person and was so helpful. I only went in to evaluate some vehicles but the experience was so great I purchased a Canyon! Phil and the rest of the sales team were awesome.

Thanks for taking care of me during the purchase of my - encart

Thanks for taking care of me during the purchase of my new truck. Very professional staff. This was my second vehicle from B&W and there will be more. Thanks again to Tim Conyers and everyone at Brown and Wood.

Update: The service manager requested for me to contact - Mrspropst1

Update: The service manager requested for me to contact him in regards to the incident that occurred at the dealership. I contacted him, thinking that he was looking for a resolve, however it was the complete opposite. I'm still confused of why he wanted me to contact him, I guess because I provided a negative review. The manager was no better than his employee, he stood behind the employees behavior and insisted he was correct. He informed me that his employee knew about warranties and I stated that if he knew that I was not supposed to be paying for the service unless the warranty company did not pay why did he take my money for the diagnostic testing of the car. I asked him why had his advisor not contacted Endurance to see if the claim would be covered, because the advisor did none of this. He stated there must have been a misunderstanding. I stated so your service advisor will take monies from people when they know that it is a possibility that the customer does not have to pay? I was shocked because even though I asked him this he continued to stand behind this behavior. I am disgusted beyond disgusted, because I have always thought this was good company to take your car to, however, I was mistaken. After, being on the phone with the manager and him insisting that I was wrong I asked what was the resolve to this issue and he stated its best you take your car somewhere else, in which I was, but no resolve. His point of reaching out to me was to let me know I was wrong. I contacted my warranty and they said no one had contacted them and that I am not responsible for any money and that my coverage would have paid for everything. Once again I will never go to a Bill Black Nothing!!! It was not the cost, it was the behavior and the acceptance of the behavior from upper management. I realize nothing is free in life, but to give your money away to people who behave this way towards their customers is out of order and that I will not do. Lesson learned. This service center is horrible. I had a appointment on Friday and did not receive a call in regards to what was going on with my car until Tuesday. Then after they informed me of some of what was going on with my car they Brandon said he would need to do additional diagnosis on the car very rudely. He was very rude and informed me that I would have to pay upfront even though I have a warranty in which is bumper to bumper. I have never experienced such rude behavior from a dealership. Then I asked him for the number for their corporate office and he said he could not provide me with it, but he could give me the number to customer service. He also informed me that it was good that I would not be utilizing their services. Needless to say I will never deal with this dealership again and will inform anyone who I know not to deal with this unprofessional company. If I could give them no stars I would do just that.

Arrived at 9:30 a. - cbasoccermom9

Arrived at 9:30 a.m. for 10:00 a.m. appt to have thermostat ($223.92) installed on 2019 Acadia. At 11:40 a.m.told cost over $1000.00 and approximately 2 hrs. labor. Did I want it done. At 5:00 p.m. job was completed. Not Happy!!

I want express my appreciation to the Flow GM team I... - DillonAshley

I want express my appreciation to the Flow GM team I worked with recently to purchase a Certified Used 2020 Ford Explorer. I had the pleasure to work with Todd Millroy, Charles Walker and John Spradlin. Everyone was courteous, professional, thoughtful and very easy to work with from start to finish. We began our communication over text and worked with Todd the sales manager over the phone. We had some difficulties along the way getting approved but eventually was pre approved with our own bank. We traveled an hour to get to the dealership. We were met by Charles upon arriving who let us test drive the vehicle and come back to begin the paperwork process. Let me note it was late in the day probably 20 minutes before the dealership closed all employees still willing to work with us no matter the time that it was. During the process however our bank took back the approval we spent 3 hours trying to work this issue out eventually speaking with a VP from our bank to approve of the loan. It was around 11:30PM when we were all said and done and got to leave with our Explorer. John and Charles stayed the whole time with us and overall made the situation much better regardless of the outcome those guys deserve more than a thank you for taking that time to stay over that long until we figured out a resolution. Needless to say even after dealing with our bank which is not the dealerships or any employees fault this was an awesome buying experience overall. The pricing on the New Vehicle and the Trade In was truly fair. I’m very glad to have had this transaction with the team there and again a huge thank you to Charles Walker and John Spradlin! Awesome job to you both and keeping a calm demeanor despite the time and issues we were having.

Cody Huneycutt was extremely pleasant, professional and - efirdg

Cody Huneycutt was extremely pleasant, professional and knowledgeable . We had shopped around at several other dealers and found Randy Marion to beat all other prices, (by $5000) The sale was smooth, no pressure, quick and we felt we got a great deal. Will definitely recommend them.

Recently was traveling when needed repairs, received - MJ

Recently was traveling when needed repairs, received excellent and quick response, thank you for your help in getting me back on the road

I purchased a Toyota Highlander on line from Rippy... - Carmine

I purchased a Toyota Highlander on line from Rippy Cadillac. Being from New York this was something very unusual. However, the more I dealt with Ben the more comfortable I became. Ben answered all my questions and if he didn’t have the immediate answer he took the time to get me the information. Ben was friendly, knowledgeable and efficient. The transaction was completed without a hitch. The vehicle was as described and do not disappoint me in any way! Thanks Ben

I will be a lifelong customer - Julianne

Yeah they tried to sell me what they could, that is their job, but what really impressed me was how they kept working for me after I signed on the dotted line. I was in an out with my new vehicle (exactly what I wanted) in one afternoon and they called me back the next day because they made a mistake and ended up redoing the paperwork and saving us $25 dollars a month on the payment. The promised us a second key, and I came in on the day, they knew I was coming, were right on it and treated me like they were genuinely glad I was there. Kash greeted me in the waiting room and asked if I was happy with the van so far and I would honestly seek him out next time I need a vehicle. I have been looking for a dealership that treated me like they wanted me to be a customer, and so far they have done a wonderful job. I see no reason to ever go to another dealership.

This dealership and their service department is awesome.... - Hqueen

This dealership and their service department is awesome. They communicate exactly what is needed and the work is top notch. They do an awesome job of cleaning and sanitizing the vehicle as well. I'll always go here for my service and new car needs

3 minutes agoNEW They are the reason people hate and - coelinga

3 minutes agoNEW They are the reason people hate and don't trust car dealerships. Ordered a new $100k+ car and received an offer for my trade in...fast forward three months and my new car had arrived. I was so excited to go pick it up only to be told when I arrived at the dealership that they were now offering me almost $10k less for my trade in. At that point I told them that I would just keep it. I was then told that they would NOT sell me the new car unless I sold them mine. So basically I was forced to sell them my car at less than blue book value or I would have to go to another dealer and wait another 3 months. They knew exactly what they were doing and they took full advantage. I was so upset and felt so taken advanced of by their deceptive business practices. I will never go back.

This was actually the easiest purchase I have ever made. - leslieshep28352

This was actually the easiest purchase I have ever made. The salesman I had spoken with Mr. Jody Hudson, found the vehicle that would fit perfectly for my family and I. Excellent service and would recommend them to anyone.

Consistancy! - Emitchell6

Consistancy! However, Dorman Cadillac's Service Dept., would benefit its' customers with an upgrade to receiving "scheduled appointment customers." Using some current admin staff and hand-held technology to confirm required services and then completing the check-in process, 1) determining drop-off customers, 2) waiting customers, 3) shuttle riders, 4) Dorman Cadillac hospitality [waiting area, coffee, water, WI-FI, cell charging stations, rest-rooms 5) etc. Constructive analysis only, good job.

Purchase - ready2go

Alexsandra was Outstanding, and very knowledgeable !!!!!!! I Highly recommend her if you are ever looking to purchase a Vehicle from Marine Chevrolet in Jacksonville NC.

Robert Glenn is the best car salesman we have had. He... - Glenndeon88

Robert Glenn is the best car salesman we have had. He looks outside the can’t box and make it happen. Thank you Rogers G

The buick service department are dishonest and they try to w - BigMark65

Dont waste your time on getting your Buick serviced here they will try to sell you services that aren't ever needed and service work not needed

The Best Car Buying Experience Ever! - C Muscle

What a pleasure, in this day and age, to find a dealership that answers it's phones, in person and they're friendly, professional, knowledgeable, and most important honest. Troy Clark must be very proud of all his staff. I had the pleasure of working with three very lovely people, Kaye Lee, Larry Pickard, and Billy Clark. The deal itself was seamless from first phone call to delivery of my car. My son and one of my employees also purchased a car from Clark Cadillac/Chevolet and had the same wonderful experience that I did. I cannot say enough to anyone looking to buy a car except to say GO TO CLARK! Very Sincerely, Carolyn Muscle

A irresponsible dealer only to get your money - felixlee

Purchased a used 2011 Ford Explorer from this dealer which is the worst car buying experience I ever had. Found rear brake pads completely worn out after drove back home. Then the battery died that night when I played with the radio. It is only a start. Got the brake pads and battery fixed then found the GPS is not functioning. Took this car to local Ford dealer to get the GPS fixed found all recalls of this car is still not fixed. In addition, the dealer also found the master cylinder and brake booster problems. To fix the master cylinder and booster would cost more than $900. I realized Boyd sold me a Lemon. I called Boyd and talked to Derik who is seemed like their used car sales supervisor. He at beginning sounded understandable and promised me to talk to the owner to see maybe they can help me somehow. Later on I knew this is a lie. Derik didn’t ever answer my calls and reply my message. Now, after I paid the full price of this car, I have to spend another $150 for replacing brake pad, $120 for replacing battery and $930 to fix the master cylinder and brake booster. This is another $1200 I have to pay right after I drove back the car from Boyd. This is not done. New issue arose when I went to DMV to get the car title transferred. On one section requires Buyer Signature is not signed and I have to send the title back to Boyd again to have them signed which will waste me another week and my temporary license is about to expired. Please be aware of this dealer! They are extremely unprofessional and irresponsible. They would let their customer drove away a car with completely worn out rear brake. Lesson learned: I will first never purchase another Ford’s car. I will also try my best to share my car buying experience from Boyd to as much people as I can.

Great experience overall! Calvin McNeil, was friendly,... - chandrambaby

Great experience overall! Calvin McNeil, was friendly, easy going courteous, good communicator, knowledgeable, low pressure & very professional, clearly a quality salesperson. i was very pleased he did exactly as promised. Generally a peaceful and pleasant purchase experience. I'll recommend others to use this dealership.