60 Pennsylvania Cadillac Dealers

Salesperson was great. - MSRDEREK

Salesperson was great. Would definitely deal with again and recommend to friends and/or relatives.

One word. Mansplainer. He’s young, cocky, and doesn’t... - Person

One word. Mansplainer. He’s young, cocky, and doesn’t know what he doesn’t know. One of those guys that has more confidence than he should. Wasn’t a fan of his personality or the way he talks to people.

Excellent, first class dealership. - mannyg

Excellent, first class dealership.I will be a repeat customer. Tr experienceeated us with kindness and respect. overall excellent experience.

Quality people top to bottom. - charleslrossjr

Quality people top to bottom. Initially I spoke with Erica via text and then Koltin when I went to the location on 10-15-22. Everyone was friendly and I felt very taken care throughout the process. I must say that Koltin was fantastic in person and really went above and beyond. One great thing as well was that not one person there gave off that skeezy salesperson vibe. I got the distinct impression that Koltin and the rest of the team there care well beyond just making a sale and I respect and appreciate that so much. I will definitely look back here in the future and recommend Faulkner Cadillac to my family and friends because of what I experienced today.

It’s always a good experience working with Troy. - Cawestlake

It’s always a good experience working with Troy. He’s very knowledgeable and professional.

Excellent Customer Service, Saturday service is very - alm7865

Excellent Customer Service, Saturday service is very accommodating, technicians are very thorough, and I was in and out very quickly.

It seems to take some time to get an appointment if you - mom

It seems to take some time to get an appointment if you want to wait for your car. Which is what I have to do because of the distance I am from the dealership. I wanted my car inspected and was the second person in the dealership in the morning. It seems to take a long time to have things done when waiting. I always ask to have my car wash. But most of the time there is always some excuse. This time they said it was washed but you could not tell that because it still was dirty. I have had other dealerships wash your car anytime you brought it in without any issues. Stuff is usually friendly.

Had a great experience at Faulkner. - AL

Had a great experience at Faulkner. Bought a used Chevy Silverado 1500. My salesman Jim Breiner was great to deal with. Customer service was excellent. I'll be in the market for a vehicle for my wife in the not to distant future. I'll contact Faulkner first for sure

I made over an hour drive to look at a vehicle and then - '19 Trail Boss

I made over an hour drive to look at a vehicle and then went home with it. Justin McIltrot was my sales person and was a great person to work with to navigate a trade in and purchasing a vehicle. Justin took the extra time and the extra mile to make the trip worth it. I've purchased a number of vehicles over the years and he was one of the best salesman I've met. It was overall a very good experience between sales and service. Thank you!

Colleen and Justin made my purchase easy and did... - booboo1919

Colleen and Justin made my purchase easy and did everything over the phone to make it convenient for me. I'll be back for my wife's car too!

Friendly, courteous and helpful staff. - Chuck

Friendly, courteous and helpful staff. Very clean environment. Keenan, Kevin and Tiffany were so easy to work with.

Just purchased a 2022 GX Essence. - DiamondJudie

Just purchased a 2022 GX Essence. Great dealer to work with. Tom Conrad was our salesman. And he called back to answer every phone call was respectful courteous friendly and professional he made our purchasing experience a joy with no hassles

I like the car I purchased, but it didn’t come without - vonn

I like the car I purchased, but it didn’t come without problems. I needed items fixed under the warranty. Other items were not covered. I was forgot in the waiting room, while waiting for a ride to somewhere. It took 30 days to wait for a loaner vehicle. After I said a friend at Matt Burne Honda would lend me one, a loaner magically appeared. Not the kind of treatment you would expect as a Cadillac owner. I know how other dealers treat Cadillac owners. The woman behind the counter is not friendly in any way. I left a large personal item behind in the loaner car or the waiting area, but they say they can’t find it. They need to improve their customer service.

just nowNEW-Edit SERVICE DEPARTMENT - MUST READ - - SVernik

just nowNEW-Edit SERVICE DEPARTMENT - MUST READ - TERRIBLE and TRUE- Multiple times I have been there I have had issues with the service department causing a problem and then the service department denying any responsibility. The 1st time was them servicing my driver's seat that would slightly shift during turns. After they looked at it and did whatever, the collision warning system would constantly give me errors because they accidently pinched the wire to the seat buzz motor. I reported it and they continued to tell me it was a bad motor. Even after I pointed out the crimped and damaged wire from where under the seat. I saw where it was crimped and smashed. I stopped in and showed Ken, the asst service manager, and he said next time I bring it in, they will take care of it. So, I scheduled an oil change that I normally wouldn't do there, and then they wouldn't fix it. Ken told me that they would also rotate the tires as part of the service. I told him not to because I just got new tires a few months ago so it didn't need it. Well they did it anyway, and now the tire pressure monitoring system doesn't work. He told me the battery on one of them went bad. But all of them don't work. I told him not to touch it. But they did. They deny it is their fault and won't have any accountability. Another time, I brought the car there, and when I got it back, I had a dead battery from their parking lot. I had to jump it to get it home from the dealership. They told me I had a bad battery. I never had a problem with the battery before. I have worked with plenty of batteries I used to be a mechanic and have worked on numerous cars and know how they work. Funny how after they serviced it, it went bad. As if the mechanic left the accessories, or door open, or whatever. They wanted to charge me hundred to replace the battery. I did it myself. This service department is terrible and doesn't have any accountability. Either way. I strongly recommend not going here. They care about bottom line and not customer satisfaction. Never accept any responsibility. It's maddening. Deny, deny, deny. Here are the pictures - I never had these alerts before I went in there. Now I have to deal with these annoying alerts. Disgraceful.

Poor communication. - hortert12

Poor communication. Had my care for two weeks before it was finished after being told it would only take 2-3 days. Got my car back and then it was leaking antifreeze, took it back and they charged me $150 to diagnostic it. Refused to fix what they caused now my car is in non working order and will cost alot to fix it. Only 4 years old. I will never go to this dealer again and buy anything or have work done.

They have the vehicle I want, so I’m going to purchase it - rfirestoneRod

They have the vehicle I want, so I’m going to purchase it from them

Outstanding customer service - 673rent

I just left this dealership and purchased a new 2019 GMC Dinali truck. Father and son as well as finance manager took care of us from a to Z. I have nothing but great things to say about this dealership, would highly recommend them! Zero pressure sales, did a fantastic job and put the deal together in record time!

Terrible business fueled by deception. - andrew.marrapode

Terrible business fueled by deception. Aunt Penny would be ashamed of the way to steal and lie to customers.

All I can say is, the Service Dept is Super. - Butterfly101

All I can say is, the Service Dept is Super.Claire is the Best on the phone with help.What a nice place to purchase and get your vehicle serviced!

Wonderful customer service, Jen was fantastic. Fixed my... - vennerp

Wonderful customer service, Jen was fantastic. Fixed my car and stayed within my budget. Will be going here from now on for service. Pamela Venner

Called back quickly after requesting information. - jnorcia58

Called back quickly after requesting information. Tony was very helpful. I didn't get the truck but he made me a good deal on it. I'm still looking and will definitely check to see what they have on there lot. Thanks Jack

Had an excellent experience. - roady1269

Had an excellent experience. Got a really good deal and a good trade in price. Highly recommend dealership. Wandder is an excellent salesman and worked hard for us.

Very courteous and friendly. - hanuslinda223

Very courteous and friendly. Did work well and on time. I would recommend them to anyone needing body work.

After a very bad experience with a local Cadillac - David Pearl

After a very bad experience with a local Cadillac dealership, I took to the internet to find the car I wanted to purchase. Searching for months, I finally happened upon the XT5 that I wanted. Problem it was in PA and I live in KY. Ben Roberts was wonderfully helpful and accommodating. I flew into Philadelphia and rented a car to drive to the rental location closest to the dealership. Ben picked me up at that location and within an hour the paperwork was signed and I was on my way for the 10.5 hour drive back to KY. The car is perfect. The transaction was speedy with no surprises. Everyone at this dealership went out of their way to help. I am very appreciative and would do this again for any future purchases. I've owned Cadillac since 1989. My go to family-owned dealership closed during COVID so went to another local dealership that twice sold two vehicles right out from under me. Customer service makes these dealerships what they are and I will gladly return to Faulkner for future purchases.

This week we had the opportunity to shop for a truck at... - Pete

This week we had the opportunity to shop for a truck at Northpointe Chevrolet. With Melissa Hartel’s assistance, it was a fun and educational experience. We appreciated Melissa’s knowledge about the different trucks. Additionally, she showed us all of the different truck bed covers on the lot so that we could pick the right one to put on the 2016 Ram truck we selected. The shopping part was fun and Brian Boyle made the actual paperwork part fun, too! Thank you Northpointe!

Love the folks in service department. To nice. True... - rusty519

Love the folks in service department. To nice. True caring professionals. Just stop by their shop

JUST PURCHASED 2016 CADILLAC SRX ...the BEST!!! - kimbelle777

Just purchased a brand new 2016 Cadillac srx.... I dreaded buying another car as I own another Cadillac 2014 XTS and here we go again with the torcher of buying another new car.... Dealt with Gary who is the head of sales for all of the Bowser stores and Michael at the Peters Twp.Cadillac store... Gary gave us the best price from the get go.... no game playing... harassing calls... just straight forward numbers to decide from the beginning... Everyone at that dealership treats you so nice and helpful no high pressure... no one could touch there price.... As soon as the warranty is up on the XTS I will be back for another car from them.... Thank you so much for making the car buying experience a delight for a change... thank you Gary, Michael and Scott.... Kim & Al Raible

"Certified Pre-Owned Cautions" - sutliffcadbuy

Purchased a certified pre-owned (CPO) vehicle that had several critical flaws that I learned of after taking delivery....including issues with tires and alignment! If you intend to consider a CPO purchase at Sutliff, strongly suggest you take it to an independent service center for their assessment before finalizing your purchase.

very professional they took good care of me when I was... - r_states

very professional they took good care of me when I was unable to go to the dealership chris frank was so much help with me