20 Virginia Cadillac Dealers

I just Purchased my Nissan Pathfinder from colonial - J.barksdale82

I just Purchased my Nissan Pathfinder from colonial They associate bob kemp handled everything for me .. great service and Knowledge of the vehicle help me take care of the few details that need to be handled and was quick to get me in-and-out thank you Bob look forward to many more years of doing service and business with you

Service Manager Justin Furr, was attentive professional... - llunney

Service Manager Justin Furr, was attentive professional and thorough, and was a very positive asset to the entire process.

My experience at Suttle Motor Company far exceeded my - [email protected]

My experience at Suttle Motor Company far exceeded my expectations. From Sales to the Service Department, every one I encountered were friendly and extremely helpful. A special thank you to Mark in Sales (who sold me an Escalade) and Perry in the Service Department. I could not be more pleased!

Joe Bowman team Kate Gomez and Tony Wright was great to - Sandrews

Joe Bowman team Kate Gomez and Tony Wright was great to have when I bought my F150 . Since then other team members have contacted me on if I need service or just asking if I was happy with my F150. I would recommend Joe Bowman Auto Plaza to anyone who wants to buy a used or new vehicle.

We had a great experience at Radley Cadillac. Todd was... - federicoinfantelorca

We had a great experience at Radley Cadillac. Todd was amazingly helpful with the process and made us feel very comfortable.

My original intention was to come by the dealership and - Robert Suleski

My original intention was to come by the dealership and customer order a 2023 Corvette with a thousand dollar deposit. Less than five hours later I departed the dealership with a top of the line LT3 Anniversary edition Z51 package optioned out. The process was made with great care, and Dennis was going to do everything possible to make sure I was satisfied with all facets of the transaction. Management took a keen interest in the success of the sale and finance process. Laine accelerated the paperwork so I could meet an obligation I had with my wife that same afternoon. Overall, the dealership did not meet my expectations, they exceeded them.

Terrible service. - ASG

Terrible service. No communication, don't return calls to check status. I've taken my car here for the last couple years and they are consistent in their poor communication and performance. Finally had enough.

The service department is the best I have ever dealt - Ivan

The service department is the best I have ever dealt with. I will never service my Chevy anywhere else!!

I brought my 2016 Cadillac STX in for warranty repairs.... - jpicon1969

I brought my 2016 Cadillac STX in for warranty repairs. Don in the service department went above and beyond to make sure I was treated with respect and dignity. I was given a beautiful loaner car while the repair was being completed and updated consistently regarding the progress and expected completion of the work performed. I picked up my car and everything was perfect. I appreciated everything Don and his technician did for me and especially appreciated the car wash.

Excellent - CJVA

I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.

PURCHASE OF LEXUS - Hokie

I was browsing Ramey’s Website and found a pre-owned Lexus which I liked. The Lexus was on their Richlands lot. I contacted them via E-mail to get more information about the vehicle and to discuss pricing. I exchanged multiple E-mails with Sidney Smith and Brandon Sheets. After we had basically negotiated a deal via E-mail, my wife and I traveled to the Ramey-Richlands dealership to test drive the vehicle. While driving the vehicle, we discovered that the windshield had a tiny chip / pit, which the dealership promptly had repaired to our satisfaction at their cost. We then finalized the deal. While visiting the dealership, we met with Brandon Sheets (manager), Christian Yates (sales), Frank Browning (sales), Eugene Hilton (sales), and Chance Moore (finance). All of them were very professional, courteous, friendly, cooperative, and helpful. This was our first experience with the Ramey-Richlands dealership, and it was very positive. We would not hesitate to deal with the Ramey-Richlands staff again for future vehicle purchases.

Poor customer service. Poor communication from customer... - the mistreated customer

Poor customer service. Poor communication from customer service and manager. I was told would take only 4 hours. Took 1 and 1/2 days. I was charged for something that was not fixed. I had to asked for refund. My camera worked when I took my car in for service now it does not. I DO NOT recommend Pinkerton. STAY AWAY! I wanted to give ZERO stars but I could not.

STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl

I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!! The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service". I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work." Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!! When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!! We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!

Horrible excuse for service personell. - tokheim39

My Silverado pick up broke down on I 81 North on Sept.12th. Since the truck was covered by the GM Extended Warrantee, it was towed to the nearest Chevrolet Dealership for service. That was Elliott Chevrolet in Staunton, Va. They worked on it and called when it was done. They informed me that the repairs were not covered by the GM warrantee because they feel that someone, " has been inside the engine compartment doing repairs and leaving loose bolts, etc? I tried to assure the Service Manager that this was the first that I was aware of this and didn't think the it was correct? He still denied my claim. I was forced to pay the charges to release my truck and drive it home. I then went to my home town dealer, where I have purchased 11 Chevy cars and trucks, to get their thoughts on the matter. They basically agreed with me that the repairs should have been covered and gave me written proof of that. I then contacted the Elliott Service Manager and faxed the new info to him. I called Chevrolet Customer Claims and opened a claim for reimbursement. Today, I received a call from the Chevrolet Claims Supervisor stating the Elliott Chevrolet Service Manager is standing by his opinion and is denying my claim, once again? It makes a long time Chevrolet customer, buying new Chevy's since 1966, question why you would buy the very best extended warrantee, with a new vehicle, and pay a lot of money for the coverage. Then the one and only time you have an issue, the Service Manager in a Dealership thinks he sees something amiss and denies any help. As far as he is concerned.....Case Closed! When did these guys get to act like little the complete judge and jury? Beware of this Dealership. You might get burned as I did. Trouble with my case is that I truly did nothing wrong nor did I have reason to believe that the warrantee would not be honored?

Horrible potential car buying experience - ecologist633

Avoid at all costs. We tried to purchase a certified 2013 Cadillac XTS from the now Cadillac of Roanoke (new ownership). Completely insulting trade-in and they obviously thought they were dealing with people who were uneducated and could be scammed. Not so. We walked out and will never consider buying another car there. From a car buying standpoint, avoid at all costs.