Failure to communicate best describes the initial - seetoomuch-truck
Failure to communicate best describes the initial concerns. Following that, I receive email response in bold and many times the size ever used historically highlighted for no reason other than to demonstrate disrespectful sarcasm and not even answering the previous question. When I as a customer provide clear documented evidence contradicting JD's excuses, he slings disrespectful insults, accuses me of false actions, and expresses that if we are going to verify pricing with other dealers then Garrett won't honor their commitments any more and we are to obtain our service at the local dealers that verified Garrett was charging above MSRP on their parts. JD told me my previous VMs to his father would not be responded to and that we are not welcome at Garrett. You always learn more about someone in how they deal with challenges more so than when everything is fluffy going well. JD has no interest in learning/listening to where they failed or how to improve. He is reactive, prefers to make excuses, and is very protective of his profits; but insulting of me for being protective of my dollars. He offered to call in the other rude employee (quietly sitting on another side of wall) and fire him in front of me without fully listening and understanding all that took place. Very one-sided. This is our first experience with JD and our previous quality experiences were with 2 service representatives that have departed Garrett Motors. We regret the confrontational approach demonstrated towards us and predict there will be a distorted response that will follow this review. That is fine. We know what happened and for those that read this and absorb it, we will be the better for it. Best wishes for growth JD. We forgive you as we make mistakes as well. We just maintain professionalism through them.
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