I would not recommend the dealership based on the... - buyingacarcrack
I would not recommend the dealership based on the experience I had with the Online Sales Manager. I asked very simple questions. Here they are -
1. Has this vehicle ever been in an accident? (sent me the carfax)
2. What warranty, if any, still exists? Is there extended warranty? (never gave me a straight answer on the existing warranty. Told me they had extended warranties after 5 emails exchanges)
3. Are there any dents, scratches, or dings, not depicted in photos? (did not answer right away, took 5 emails later)
4. Photos of the driver side is missing. Are there any? (answered within three emails)
5. What is the vehicle maintenance history on this vehicle? I'm looking for oil changes, tire rotations, recalls, etc. (could not answer accurately and told me it was in the car fax after 5 emails later. This is not a viable answer)
6. Are the front and back brakes original? (5 emails later answered)
7. Is there any cracks, nics, or chips on the windshield? (5 emails later answered)
8. Is the price negotiable on the vehicle? (not only avoided this question, but got irritated I even asked again in the fifth email to him)
9. What type of arrangements exist for pick up? (His response was an incomplete sentence I could not make out)
He resisted on even discussing negotiations with pricing. He did not ask, "Hey let's discuss over the phone." It's a drive from where I live to go down to the dealership to buy a vehicle. I also do not have a spare car. I would need to get someone to drive me there. That's not only my time, but theirs plus gas too. That also means I need to get my finances in order and have a solid out the door cost of the vehicle prior to showing up. I do not think it's much to ask for and would of discussed further on the phone with him IF he actually would do his job. It's unfortunate that dealerships like this one don't put people first. In this example they failed because the sale wasn't as easy as taking money away from the consumer.
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