I am a traveling electrician from Mississippi. - ejonestupeloms
I am a traveling electrician from Mississippi. I took my car in for an oil change and to check a noise coming from engine about September 21, 2022. They informed me the lifters had gone out of the truck. It took over 3 weeks for them to get an approval for my warranty company who paid the max of $7,500, which still leaves me with an out of pocket cost of roughly $2,000. Additionally, the representative, Kaleb had also attempted to add other things to the price that had nothing to do with my engine or lyfters, which would have had me out of much more. Without asking for clarification of the price, this would have never been understood and the additional charge would have stuck. The used engine finally arrived October 17, 2022 and I was informed it would take until October 27th to be installed. Keep in mind I am constantly having to call to inquire about the status and date of total repair with no follow-up at all from them, as well as having to find transportation for this long. Calling on yesterday the 27th and speaking again with Kaleb, he proceeds to tell me I will have to pay additional fees for the oil and other fluids that are needed to ensure the engine is working correctly, which obviously should have been already included in the $9,500 price and also meant my truck was still not ready as promised. They have extended the repair out to Monday the 31st now, which will put them over a month having my truck and me out of that much more money renting cars. Please help!
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