About 1 month ago I bought my 4th vehicle from Jim Falk. - mattlinm
About 1 month ago I bought my 4th vehicle from Jim Falk. Previously, the experiences were "5-Star." This time was much different and not very good at all. I would give their service people 5 stars, but sales has not met my expectations this time around. The two gentlemen that helped me, Jacob and Isaac, were professional and courteous at every turn. They were helpful and tactful in helping me through the ownership process. I just had communication difficulties with Traci, the sales manager above her and with the gentleman in finance. I miss their old sales manager, Josh. Oh well!!
I might look at vehicles here again one day but for now, I'd advise shopping here very cautiously. Do not rush any decision. Ask every question in the book because what you don't know can definitely cost you "out the door." I'll spare the reader the details.. Sorry to have to post this.
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