Brown Daub Chevrolet is a disgrace! - Thomas Shortes
Brown Daub Chevrolet is a disgrace!! Bought a brand new Silverado 1500 duramax on January 4th 2022 brought it into the service department for a tire rub while making a hard right turn and steering wheel off center while driving straight they verified the issue and set up a appointment for repair when I arrived at the dealership we agreed that i can wait for the truck while waiting in the lounge area they called me back to the service desk and asked me if I had problems starting the truck which confused me because i never had an issue but it wasn’t starting for them all i could say is I guess iam in the right place for that to happen the end result was they had to reprogram the computer as per a bulletin from GM the end result was they did a wheel alignment and advised me they had to order a new wheel well and it was backordered and they would call me when it comes in mind you this was March 2nd i left the dealership later to find they did a terrible job the steering wheel was more off center than when I went in i let them know I was not happy and we could address the issue when the when the part comes in needless to say i was out shopping in April and i stopped at a store when i came out the truck would not start i called the dealership and demonstrated what was happening over the phone and they confirmed that it was exactly what happened to them and advised me to call roadside assistance after waiting over 2 hours for a tow i tried to start the truck and it started i brought it in the next morning they told me they were going to keep the truck and open a tac case with GM cause they had no clue as to why this was happening so they kept my truck 12 days and put 80 miles on it didn’t replace any fuel or give it a courtesy wash and no information on the eta of the wheel well on order but they did get the alignment correct i called them in May and they told me to call the parts department so after calling them I knew less i called back in June no update called End of July and i sensed they knew something but the person i spoke to told me that the parts mgr would call me tomorrow I’m still waiting for the call i called GM customer support for help i can’t deal with these incompetent people at Brown Daub in 2 days i found out more than I did in 5months GM tells me that the part was sent to the dealership and they have the dates on record to show and the dealership sent it to another dealership that needed the part so here it is August 12th and iam still waiting and this incompetent dealership has not reached out to me once yet to explain how they screwed up management needs to do a better job and hold people accountable or maybe like the old saying goes A Fish Stinks from the head down!!
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