We bought a new 2019 Chevrolet Impala from Jamie Knight - michaeltabor1958
We bought a new 2019 Chevrolet Impala from Jamie Knight at Beaty Chevrolet and were very happy with the sale.
Went back for the first free oil change. In and out reasonably quick. When I got home, I checked the oil level just as I have done for years. The level showed 1 Quart OVER full! I checked it 3 times and finally syphoned off 1 quart. I advised Service Dept and never got any sort of response.
Went back for #2 oil change, and waited over 1 hour past SCHEDULED APPOINTMENT! I was then informed that one of tires had a spike in it and could not be repaired. They replaced the tire. I got to thinking that the dashboard info did not show any reduced pressure at any time between leaving home at Sweetwater and arrival at Beaty-Knoxville. Asked to see the tire, but to no avail.
However, the oil capacity was correct this time.
Most recently, I called Beaty Service to make an appointment for 3rd oil change. I was told the next available date was in 3and 1/2 weeks. Made the appointment. Drove from home in Sweetwater to Beaty Service, arrived 20 minutes early . Finally, about 30 minutes after appointment time, their rep came to my car and I asked how long the wait was. He asked if I had an appointment and I told him it was 30 minutes ago, He said the wait time would be about 3 and 1/2 hours plus about 1 and 1/2 hours for the oil change if nothing else was needed.
Figured I knew what that meant since I had been there before. I LEFT!!
Based on my personal experience with Beaty Chevrolet at Knoxville, an oil change is about as follows:
Make Appointment---- Anywhere from 2 to 3and 1/2 Weeks
Drive from Sweetwater to Beaty-----1 Hour
Wait for Service Rep past Appt. Time-1/2 Hour
Waste time with Service Rep--------1/2 Hour
Wait to get Oil Change-------------3 Hours
Get Oil Change--------------------1 and 1/2 hours
Drive from Beaty to Sweetwater-----1 Hour
This totals about 7and 1/2 hours based on this personal experience, and does not
include whatever extra service and expense you can probably expect!
This is absolutely unacceptable for what should be a simple oil change!
Incidentally, I made an appointment at a Local Auto Service at home the next day. They gave me a time of 3 hours after my call. I was there at that time, waited about 10 minutes, they took my car did the required service, checked all fluids tire pressure, etc , that Beaty claims to and did Not ad too much oil!
OH YEAH, THE COST----They actually were about $5 more than Beaty "Coupon Price" which would probably not have been honored any way. And yes, they did use the Proper Synthetic Oil.
I seriously doubt I will hear anything from Beaty, because They Obviously Do Not Care!
But for anyone thinking of using Beaty Service, Be sure you check behind them and BEWARE!!!!!
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