We had a really good experience with the Johnson Auto - ACSAdvancedclaims
We had a really good experience with the Johnson Auto Service & especially one amazingly dedicated service man, Dave Maldonado. He was the best! When my granddaughter's Jeep wouldn't start after being at the Denver Airport parking structure for 4 days, we were referred to Johnson Auto Plaza for the closest Jeep service after none of 3 tow service companies could start her Compass. Being from out of state & alone as a student at UCCS, this was a nightmare for her.
But, Dave spoke with us several times during the day's process of getting an available flatbed tow vehicle to deliver the Compass to Johnson Plaza 12 hours later, during the night. Immediately the following day, around dawn, Dave came to work, located the delivered vehicle and already started analysis of what the problems could be. Dave called me in California to explain what was ruled out and that he would try to see if his electrical tech could work-in the Compass somehow in the next 24 hours, as soon as the tech might have a space of time, as their service dept is jammed with hundreds of customers with scheduled service each week and they are the closest Jeep service center from the airport. We appreciate all that Dave did to listen and help. He showed such dedication to his work and kept track of the car. He called and texted to maintain communications with both of us, explaining the vehicle's diagnostic results, sent it in writing, with the estimate for each repair and also checked over the Jeep for any needed regular service. Updates were maintained by text and the following afternoon her car was ready for pick up. He fully explained what was covered on warranty or regular replacement fees. When my granddaughter or I spoke with him, Dave was always courteous and understanding. I later learned he is a dad with kids about the same age and I feel he has extra compassion for his young customers. Dave listens and remembers you when you call him.
THANK YOU!
Maggie & Ann
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