If I could give no stars I would. - Dante P
If I could give no stars I would. This was the worst car shopping experience of my life. I ordered a 2022 Jeep Rubicon from them in may. I specifically ordered black exterior and black interior. Well 4 months goes by and the Rubicon finally arrives and I get a text message from the sales person Kyle Ouellet saying that he accidentally ordered me brown/tan interior. I was immediately turned off of the purchase. To make it even worse, I got an email from jeep saying my car was delivered to this dealership on August 2nd…. I didn’t hear from them until august 8th, and that’s only because I called to see what was going on! If I hadn’t reached out, I don’t know when they would have notified me my vehicle was delivered. So my car sat in that lot for a week and nobody notified me haha. Scott Brittingham Jr the general manager blamed it on Jeep, and stated that Jeep never gets their delivery dates right. The whole thing was sketchy. I was promised by Kyle that he would notify me the day of delivery or possibly 24 hours in advance…. Didn’t happen. I also asked for no license plate bracket to be put on the front bumper because I didn’t want holes in the bumper, Kyle assured me that wouldn’t happen. Well, when I looked at the car, guess what. There was holes drilled in the bumper. Can’t make this stuff up. You would think that dishing out $60,000 maybe your wishes would be listened to carefully, but no, not at this dealer. They are smug and rude.
After complaining about the issues they offered to re order me another rubicon with the correct seats. Which would have taken 4-6 months. Naturally I was upset, so I asked to be compensated further, and I was told no. So I told them they would be getting some negative reviews, and the general manager Scott Brittingham Jr told me if you are gonna threaten us with bad online reviews we don’t want your business, get out.
So I left unhappy. Ruined my entire jeep mood, don’t know if I will be purchasing a jeep in general anymore because of this experience… and if I do it DEFINITELY WON’T BE with this dealership. Please do not shop from them, they will try and squeeze you for every penny and will be shady in the process, and if you complain enough they will ask you to leave.
Absolutely terrible experience. I’m contacting Jeep/Chrysler next.