We purchased a certified 2019 Jeep Cherokee and less than - rickpatti
We purchased a certified 2019 Jeep Cherokee and less than a week later the check engine light came on. The salesman,AJ, really tried to make things right, but it was very obvious that his hands were tied. The manager refused to come out and talk with us so we were forced to have AJ go back and forth between us and the manager to get questions answered. We asked to exchange or for our trades car and money back and initially told that was an option. However when we got to the dealership we were told the sale was final. They did offer to “fix” what they felt the problem was and we were told the warranty “should” cover it. I asked what happens if it isn’t covered or if the issue continues and was told again the sale is final and not to worry because they don’t sell junk. It is apparent that this dealership just wants to make a sale and then be done with the customer.