Kudos to Nicholas Rider and the folks at the service - BL
Kudos to Nicholas Rider and the folks at the service department! I had presented them with an incorrect diagnosis that a different mechanic had made of why the trunk of my Fiat wouldn't open. Long story short, they did their own diagnosis and solved the problem. I want especially to acknowledge Nicholas for his wonderful diligence in overseeing this repair, his communications with me, and lastly making sure that, in the end, the service charges from his department were fair and very kind. He is a great example of "cus, Chartlestomer service." I would also like to acknowledge Charles, who is a delightful, articulate, fascinating, and wonderfully warm person. I had the pleasure of spending time with Charles as he shuttled me back and forth to the dealership. All in all, a AAA+ FIVE STAR experience!
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