10 Virginia FIAT Dealers

Curtis,Jonathan and Zach Bombard went above and beyond - Mbeth4877

Curtis,Jonathan and Zach Bombard went above and beyond for my husbnd and myself. The dealership closed at 8..but all 3 made sure that we were able to close the deal that night. They stayed until after 9:30pm on a Friday night just to make sure that hubby was able to drive home in the Cadillac Escalade that he had his heart set on!! They never rushed us ..never pressured us..never made us feel like an inconvenience!! In fact,they each made us feel welcome and joked right along with us as we were waiting! Curtis was working with another customer when we arrived, but made sure to interact with us and knew that he'd be with us as soon as he could. He asked another salesman to do the test drive with us (in the pouring down rain on a Friday night during rush hour at that... he was friendly and attentive as well! He even went along with us and our humor!! Jonathan not only kept us updated throughout the process but he entertained us as well!! Zach Bombard in finance ws a pleasure as well! He did everything that he could to get us the best deal/best interest rate/best loan! Bottom line...great people.. excellent service and my husband was like a kid on Christmas morning!!! Thank you Curtis,Jonathan G and Zach Bombard and the rest of the staff at Safford!!! The Smitherman's

Mason was very helpful with getting me spare key made. - baileymcelwain

Mason was very helpful with getting me spare key made. Making another appointment to fix head unit not connecting to my cell. Appreciate the help Mason gave me and help my next service appointment will goes as smooth as my first.

2 recent visits - Beth

Had 2 nearly back to back visits at the service dept of Safford of Fredericksburg location. One for a routine oil change and the second for a recall to be taken care of. Was able to get a same day Saturday appt. The 2nd visit was told I'd probably wait a few hours because one Fiat tech working. But to my surprise, my car was ready in about 45min. Great service both times. They also let me know of other maintenance that needs to be done and tires needing to be replaced. It seems to be a very busy service dept. But all the employees are very efficient and non stop moving. Looks to be very organized.

Excellent Abarth purchase negotiated via email... - mlb

Recently purchased a 2015 Abarth. Since I lived hours away, I had to search inventory, deal on purchase price and trade-in all via email. This was the first time I actually worked a trade-in deal through email. I worked with Silva and he was excellent - friendly, straightforward and very responsive. He was also trustworthy as the deal he gave me (both new car price and trade-in) via email was already written up when I arrived. All I needed to do was test drive and sign paperwork. We were in and out in under an hour. The Abarth's they had in stock were really well chosen. The options included really personalized the cars and they were careful not to add superfluous details that inflate the cost. I would highly recommend Fiat of Alexandria and especially Silva. He is knowledgeable and easy to deal with; both in person and especially via email. Dino the new GM was also a pleasure to deal with in this purchase.

I just purchased a 2009 Buick Enclave CXL from Whitten... - tdbfd2508

I just purchased a 2009 Buick Enclave CXL from Whitten Bros. I saw the car on Autotrader.com and contacted the dealership through email. Gillian was who responded to me, and happily answered all of my questions and inquiries very promptly. I live 500+ miles from their dealership so I had a lot of questions for her! By the time I made an offer I was very confident that they were treating me fairly and honestly. My flight down to get the car was delayed and rerouted leading to me getting into Richmond as the dealership was closing. Gillian was in contact with me the whole time and ultimately picked me up at the Hotel the next morning and brought me to the dealership! There I dealt with Howard and once again was impressed with the level of service I received. Overall a great experience for my first long distance car purchase. Would definitely do it all again with this dealership.

Nothing good to say - J

Unfortunately nothing good to say about this dealer. Misrepresented mileage, features, services, etc. I have waited over 2 months allowing dealer to correct the situations which they have not. It just keeps getting worse. I would not recomend this dealer to anyone.

Wasted two hours of our life at this dealership on Saturday. - Stevek8n9

Wasted two hours of our life here on Saturday. My significant other wanted to test drive and purchase a Fiat 500L. We dealt with Solomon and the dealer manager. After having Solomon bring up a coupe, we pointed out that she wanted a 4 door. They say they have none in stock. (Their website shows 3, apparently they’re all sold or in service). My S/O lists what she wants to Solomon. The “manager” says there’s one vehicle available in Pa, he can get it if we do the deal now, and it’ll be there in a few days. I show them both my phone where I had located about 10 500L’s with in a 20 mile radius. The manager mutters, “they’re not available or sold” and walks out on us. No problem, we gather ourselves up and head on out. I will post our 5 star review of where we drove out with her new car Saturday in a moment. This dealer clearly doesn’t care about selling Fiats or helping customers in their local community. (We live less than a mile away)