SUPERIOR is a good one-word description of this Service - Jerry
SUPERIOR is a good one-word description of this Service Dept. I dealt with Shelby to order the parts plus schedule the work on the cars, and Alex during the repair procedures.
Please keep in mind, I have been disappointed all too often. I manage a fleet of vehicles about 40 miles away from Siloam Springs. We have two Ford dealers located much closer, but they lack the simple technique of "taking care of the customer".
I was impressed with the way that this Service Dept works in conjunction with the Parts Dept. 1) I told them my problem, 2) they took the info on the car, 3) ordered the part, 4) scheduled me to bring it in, and 5) completed repairs above my expectations. Wow, what a concept! Attention: "All Other" Ford Dealers--- This is how you do business!
The folks in Siloam Springs should not take this place for granted... they are a local treasure! Thanks and keep up the great work!
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