Today we brought in our Explorer for a routine oil change - Lisa
Today we brought in our Explorer for a routine oil change and transmission service. We were told the trani fluid was so filled with shavings and they refused to service it and it probably wouldn't make it out of the lot. Also, our car was functioning when we brought it in, but now. multiple malfunctions not related to the transmission kept us from driving to another shop. After telling not one but two advisers we were told that it wasn't on them. So we popped the hood and the air cleaner was not mounted. Suprise, now the car works, and we drove to Ammaco, and they found no shavings in the trani fluid, just needed to be serviced. I have been a customer of the shop for years and it just shocks me the absence of customer care they displayed today.
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