72 Virginia Ford Dealers

Everybody is always so personable and helpful. - wendyturff

Everybody is always so personable and helpful. The only thing negative about it all is that I cant go to them for more business as I have a Subaru

Andrew made my car-buying experience easy and fun! - mlhenderson86

Andrew made my car-buying experience easy and fun! He found me the perfect car for my family, and Bayside is lucky to have him on their team! Thanks, Andrew!

I have always had great service at Hall Ford since 2005. - dotwing59

I have always had great service at Hall Ford since 2005. I have bought all my vehicles there. They are kind and professional.

We were on our way to Alabama from . - Tlacroix70

We were on our way to Alabama from .Ine when my truck broke down. We went to motor mile Ford and told them our situation. Without hesitation they put my truck in the shop within 2 hours. They ordered what I needed, installed it in the truck and we were o. Our way thenext morning. Everyone there went out of there way to make sure we were taken care of. Extremely friendly people. I would recommend them to anyone.

Great experience! - angelapetersen6

Great experience! Highly recommend Sim! Made car buying very easy and simple. No headaches- Painless

ok people ok service they forgot to put my oil change - poseyctp

ok people ok service they forgot to put my oil change date sticker on my car

Excellent service, I give 10 stars. - Ron

Excellent service, I give 10 stars. Thanks to Troy and my Technician for superb customer service. I highly recommend Purvis Ford. Fixed my problem which was not an easy task. Thanks to Mutt, my friendly shuttle driver. Great service!

Very good people to work with. - cpkvelvin

Very good people to work with. Very helpful in answering any questions. Highly recommend this dealership.

Best place to get a car. - Kyle stachowski

Best place to get a car. Very knowledgeable about the vehicle I bought. Went out of their way to make me happy.

Always a great experience from these guys. - wildrover06

Always a great experience from these guys. They care about their customers. Bodie is a champ.

Justin is awesome best buying EXPERIENCE EVER will - Hlawhorne56

Justin is awesome best buying EXPERIENCE EVER will recommend him to all my friends and family

Very professional and courteous all around. - Ski

Very professional and courteous all around. I felt as though I was dealing with an old friend. I felt that I was given genuine and honest answers to my questions. Chris worked with me above any other salesman I have felt with before

Very responsive. - chris_weaver74

Very responsive. Very straightforward and honest. No gimmicks. Great customer service during the process. And, very sensitive to time as I was in and out in less than 30 minutes! Highly recommend!

Tonia was very personable, helpful and kept me informed - jamesblaker1

Tonia was very personable, helpful and kept me informed at all times. Thank you very much.

My wife and I scheduled a test drive of a 2018 Subaru - Amrowe5486

My wife and I scheduled a test drive of a 2018 Subaru Outback on Labor day. We were contacted multiple times via text, call and email to confirm the appointment with Carmen. When we arrived we were met by Carmen, who was very knowledgeable about the Subaru. We noticed during the test drive that the touch screen audio system was not working properly. We were promised that it would be looked at and the car would be detailed before we took it home, if we decided to purchase the vehicle. Which we did! The buying process was enjoyable, we had a nice time meeting with Carmen and Mike, our assigned financial advisor. We had not yet officially purchased the vehicle, because we had forgotten our check book. We were told we could come back up next day with the check for the down payment. So at this point we assumed we would not be taking the vehicle home with us same day, which we were totally prepared for. Dealer plates were put on the vehicle and we were handed the keys. It rubbed us the wrong way, like they were pushing the car onto us, which they were. I will also take this time to mention, we purchased a warranty as well, because the car was being sold "as is." The vehicle was not detailed and the audio issue fell through the cracks. I went back up to the dealership the next day with the check, as promised. To find out that some of the paperwork I had originally signed was incorrect. It had all of the wrong information about the vehicle, even stated that it was a 2022, instead of the 2018 it was. No biggie really, I signed the new forms without question. I then brought up the radio issue once more, that's when they sent me over to the service department. I then scheduled an appointment to have it dropped off at the Subaru dealership today, 2 weeks later. Brought the car home one day after purchase, went to go to work the next morning, it wouldn't start. Richmond Ford paid to have it towed to the dealership, and I waited all day without an update as to what was going on. After multiple attempts to make contact, I was finally able to get through to someone in the service department. This person had no idea what was going on with my vehicle. Couldn't even tell me if it had been received, whether it was sent to Subaru, nothing! This making me nervous, I asked to speak to a supervisor. This is when I was put in contact with Jason, who told me they had in fact received the vehicle and would be looking at the next morning. I was not planning to have to leave the vehicle there multiple days. Jason called me early the next morning, even though he stated they were able to look at it later the previous evening. The issue was diagnosed and the parts ordered, with no estimation of when the parts would arrive, or when it would be repaired. At first they were not planning to cover a loaner vehicle, but I put my foot down and they reluctantly agreed. I was dropped off at the dealership the following Monday to pick up the loaner vehicle. I was not told that I would be taking a ride halfway across town to pick it up. The Subaru was repaired and ready for pick up Friday. When I picked it up, I confirmed the standing appointment I had with Subaru the following Monday. Even asked them if it would make more sense for me to just keep the loaner until all of the issues were fixed. Jason told me they didn't want to cover the cost of the loaner for 2 more days, so I needed to take the vehicle with me and drop it off at Subaru Monday. When I get to Subaru today, I did not have a scheduled appointment. They were simply told I would be bringing it by at some point. They ran the diagnostics on the audio issue and found it had been replaced 3 times prior by previous owners, and this was a known issue that Richmond Ford would have known about before selling the vehicle. Richmond Ford dropping the ball once and once again. If you want an easy buying experience, sure, I'd recommend doing business with them. Seems there only goal is to get you out of the building with the vehicle, wait until after the 72 hour exchange policy window to call you back, then miss on every customer service aspect after that. I personally, will never be doing business with them ever again.

Sold me a vehicle illegally with a bad catalytic - Breann Evans

Sold me a vehicle illegally with a bad catalytic converter that their location passed for inspection. Less than 20 days old and felt bad that they sold and passed it illegally they paid for a new catalytic converter because I told them I was reporting it. This place is awful do not buy from them!

My car shopping experience was very pleasant and Happy - Alicia

My car shopping experience was very pleasant and Happy Turner went out of his way to ensure that I felt at ease and answered all of my questions. I highly recommend this dealership to anyone.

Treated well. - rkm20715kevin

Treated well. Comfortable experience. Sales persons very friendly accommodating and knowledgeable. I would recommend to others.

Great service, very friendly & professional staff - donaldmaccoywilliams

Great service, very friendly & professional staff members. This was the BEST vehicle purchase I've ever had. Mr. Dave & Mr Davenport made my vehicle purchase a memorable one. I'm going to tell people about my wonderful experience at Wynne.

We were treated well, sales process didn’t feel pushy and - daemong

We were treated well, sales process didn’t feel pushy and they gave us what we asked for our trade. Overall good experience with the initial purchase process and we look forward to working with them in the future.

Excellent sales service by Minho Kong, who made buying a - F150 Owner

Excellent sales service by Minho Kong, who made buying a truck for my company an efficient process.

Scheduled appointment for inspection, new tires $, oil - Lbs500

Scheduled appointment for inspection, new tires $, oil change etc… arrived on time . Told me 2 - 21/2 hours . Received a call one hour in - they didn’t have tires in stock ( although that was on initial request), it would be a extra hour - I’m a waiting customer.. I agreed . Waited until 2 - checked with a new service guy ( Phil was on lunch ) … No tires available and they didn’t do any of other stuff . No phone call, car sitting in lot … and saw me sitting and waiting … one wasted day I should charge them for ! Not to mention no apology, nothing .. Needless to say - I won’t go back there !

Great dealership in Suffolk, VA. - griff323

Great dealership in Suffolk, VA. Honest and easy to work with. Mike Nowitzky is our salesman and friend. In a very tough used car market, he worked his tail off to find us the car that fit our needs and our budget. Forever thankful Mike!!!

Had me vehicle worked on here and it was perfect when it - irondog2643

Had me vehicle worked on here and it was perfect when it came out no issues our anything

To whom it may concern Allen is a excellent sales - scott.foley

To whom it may concern Allen is a excellent sales person, he greeted me in the rain. He was the only sales person in the lot the rest were inside out of the rain, We were looking for a blue 2019 Kia Optima that was supposed to be in the Chevy lot a mile up the road but was told it was not there. This is where we had came from. So he personally took us up there second time only not find the car. Allen had went over and beyond to find the car and missing key making calls to both managers. The car was finally found in the service area at the Ford lot and was purchased by my daughter who lives in Morgantown WV. The car had to be serviced and detailed to complete the transaction. This was around 1:00pm and would be done around 6pm. So we return then from Martinsburg. But leaving the detail shop a "new" self tapping bolt punctured the back tire with the hex head that was visible, and yes was brand new which I even took the New Car Sales Manager out to look and verify it and he agreed. Presented the issue to Allen and he had gotten in touch with the service manager to replace the tire. Beings in sales/project management and mechanically inclined. He handled it very well. This was Saturday 7/9/22 at 5:48pm. So the next step is to see what happens next week. Allen to me is a extremely great asset to your dealership because I can see it . This whole ordeal started at 9:00 that morning. Beings I'm a 35 year employee were I work, Allen did very well. He even called me around 8:00pm that evening to reassure me that the issue would be taken care of. Normal sales people don't do that. He gets 5 stars and then some. Any question call me Scott Foley Cell 304-283-0272 Email [email protected]

Their prices are more than reasonable. - 06_elms.lira

Their prices are more than reasonable. They provide transportation to and from the service center. I’ve had a good experience taking my car here for service.

Koons truly understands how to care of Tier customers. - Fcchilli

Koons truly understands how to care of Tier customers. They are always helpful and most importantly honest in all they do!

Great service. - ctblevins

Great service. Everyone was friendly and very professional I would recommend the service to anyone

Quickly diagnosed my E350 (12 years old) noise problem, - joe_iaquinto

Quickly diagnosed my E350 (12 years old) noise problem, found the necessary parts and installed them the next day. The noise went away (it was a bearing failure that could have caused the loss of a front wheel). Fair price. Shuttle service saved my wife from being my shuttle.