41 West Virginia Ford Dealers

AS ALWAYS ! - jjohnson1974

AS ALWAYS !!!!!!!!!GREAT!!!!!!!! GREAT!!!!!!!GREAT!!!!!BEST DEALERSHIP, SALES AND SERVICE IN THE STATE....THANK YOU STEPHENS

Very easy process. - Dianna norwood 8

Very easy process. Salesman was great. Brandon rocks.. the entire process was quick and easy.

This was our third time purchasing a new auto from - thebillmeyers

This was our third time purchasing a new auto from Timbrook Ford/Jim Maybury and the experience though long due to the current economic conditions it was handled very well by our salesman Jim Maybury who kept us informed through the entire process. Thanks!!

Very efficient and professional information asked for was - howellbrownjr

Very efficient and professional information asked for was provided asap Casey Sharp was so kind to come in on her day off to deliver our BMW. No price games and cheap sales tactics which so many salespeople routinely try and I absolutely hate. Alex who delivered our car and set everything up for us was exceptional as well. Great experience

Easy to deal with, best price I could find on new F350. - Charlie Kenney

Easy to deal with, best price I could find on new F350. Made sure I understood everything

Salesman told me he would call me for test drive after - Pink

Salesman told me he would call me for test drive after Jeep was serviced. Never heard from him, then contacted dealer no response. Will tell everyone poor service.

These'guys' were super super nice and worked with me on - francesplaugher

These'guys' were super super nice and worked with me on what I wanted!! I am telling everyone about this dealership! Thank you!

Amazing service from Joey and Nikki. - thomashardwoods

Amazing service from Joey and Nikki. The are the best to deal with. We have bought 5 vehicles from them.

Wonderful experience, this is our 3rd vehicle that we... - lurdak

Wonderful experience, this is our 3rd vehicle that we have bought with Astorg and with Adam Sprouse as our salesman. He makes the experience relaxed, stress free, answers all questions. If your looking for a new car or truck go see Adam you won't be sorry, You'll leave with a smile, I know we won't go anywhere else.

Ford recall - Rl123

Took my Ford in for the door latches recall.Now the trunk doesn't work. It was fine before I took it there. But they won't fix it. Can see where the wires were messed with in the trunk.

Would like to take this time to let others know about my - Kim canterbury

Would like to take this time to let others know about my experience at allietta ford...I have purchased all of my vehicles from them and have been completely satisfied with the service I have received from everyone there...my daughter went to another dealership and looked at a vehicle and was very upset with how their salesman treated her because she was used to going to allietta with me to purchase my vehicles and they all treated us like family so needless to say alliettas will be getting her business..thank you to the owner Matt and all the employees for taking care of us..will be seeing them soon

Ken and the staff treated me so well - Dayna L Robinson

Ken and the staff treated me so well, they put together a deal and got me in a new car when no one else would.

Professional and kind. - Jagrady7

Professional and kind. Met our needs and answered our questions. Very satisfied with our visit

Turnpike did a great job - Tammy Brown

Turnpike did a great job getting the price we needed. The staff and Doc were very friendly. Someone greeted us as soon as we got out of the vehicle.

I have purchased 2 vehicles from Kent Parsons in the last - Pops

I have purchased 2 vehicles from Kent Parsons in the last 9 months. And 1 in 2007, when the Econo;ines were still available. I am very pleased with the Sales team, Finance team and the Service team. I bought a new 2021 Explorer, had some mice issues getting into the glovebox, Ford didn't allow KP to fix, but did allow them to clean all the duct work. I put a cage over the cabin filter inlet which is in the engine bay. Worked great. Service dept is top notch. I purchased a used 2017 F150 XLT. Got it home and realized the 2.7 Ecoboost had an oil leak. Called and made the appointment, all taken care of with no issues so far. Both times received a loaner car or truck upon request. Jack Shamblin sold me my Explorer, top notch guy. Gary Huffer sold me my F150, another top notch guy. Neither salesman pressured me into anything. Mark the Sales manager, another top notch guy. They all took the time to answer all my questions and get everything set up. Adaira in Service, was very helpful with arranging my loaner cars, top notch for customer service. Dusty, in Service dept, called when she said she would and service was complete ahead of when they said it would be, top notch. Gary, Service Manager was very open to talk in both of my service experiences and made what I thought would be a nightmare, VERY manageable and painless. Everyone I have dealt with at Kent Parsons is very professional and I appreciate the..."Top Notch" service I was given. I will be talking to Kent Parson about a new Transit for my work needs in the near future.

Multiple emails went unanswered (except by their chat... - Won't be back

Multiple emails went unanswered (except by their chat bots). Tried for nearly 2 weeks to deal with Brian, but to no avail. Reaching out to Mike the sales manager didn't gain any results either. Found out that they sold the vehicle I had been trying to make a deal with them on. By far the least impressive company I've dealt with trying to buy a truck.

A Blessing - LLNana

Steve Short was very patient, kind and caring. He worked extremely hard to get me a great deal on a vechile to meet my needs and price range. Other staff were also very helpful and friendly and willing to help whomever came along. Steve helped God answer a prayer. I truly appreciate all he did.

Loyalty doesn't pay - leftstranded

Have had my cars serviced here for many years. One repair had to be re-diagnosed 3 times but mistakes happen and I kept coming back for upkeep such as oil changes, tire rotations, inspections, etc.. Today my car died. I called for assistance and was told "we're busy, can't fit you in until next week"......so much for the loyalty. I won't be coming back.

Excellent Customer Service, working with Doug R. - Roy Kegley

Excellent Customer Service, working with Doug R. on the sale and paperwork was a breeze. I purchased the vehicle online and flew in to pick it up. Doug picked me up personally from the airport and we finished the paperwork after my full inspection on the car. It was as advertised and the deal was the best in a 5 state area. I forgot to mention that Doug was on vacation but took the time to personally get me and make sure I was satisfied with the transaction even with a series of follow-up phone calls. Great group to work with and will work a reasonable deal with you.

Bought a used truck Friday 5/14. It went back to the... - cassiebragg2018

Bought a used truck Friday 5/14. It went back to the dealership Saturday 5/15 on a rollback as it wouldn’t start and once I did get it started, had an engine light on. It’s been in the shop 4 days now and I’ve had one update without calling myself and asking for one. Also did not have a valid inspection sticker. However, my salesman Eric was great and has worked with me to get me in a loaner ASAP and touched base with me every day.

Service Dept is a joke. Told the guy on the phone what we... - tearful_skye

Service Dept is a joke. Told the guy on the phone what we believe to be wrong with the car. They said $100 to run a diagnostic test. Ran it, told me nothing, charged $100 & told to come back to check electrical wires costing $300 for 3 hours of labor. We believe the problem is a relay in the smart junction box. They could not confirm this. Issue started out driver side turn signal staying on even when car is off. It ended up draining battery & had to put in a new one. It's ridiculous this business is unable to confirm an issue. Nothing should be paid until problem is fixed correctly. Difficult to find a mechanic you can trust around here.

My vehicle was at the body shop for several months and... - Cheshire1312015

My vehicle was at the body shop for several months and they always go above and beyond to make sure any and all repairs are not only up to their standards but to mine as well. I would never use another body shop They are they nest

Dustin Martin is the rudest and the most unprofessional... - teofilo597199

Dustin Martin is the rudest and the most unprofessional man. I called about a truck I really wanted. worked out a deal and set everything up with my own bank. They were going to deliver 5 hrs to me. When I told them that I will need to inspect the car they said it was a no. I told them no one buys a $32,000 pre owned no warranty with out at least looking under the hood. He said they already did that. I told him you must be kidding. Who takes the word of a used car salesmen? At which he got infuriated. I said if you're so confident in your inspection back it with a warranty? He said impossible. I had the check in hand and took it back to the bank. Horrible person, and horrible way to do business. There was no way I was going to give them my business. Found same truck with half the miles and certified per-owen 12 month bumper to bumper warranty and more options for same price. Thank God I didn't go with them. Way to many dealership out there that treat their customers right.

Just plain rude. Wouldn’t communicate any issues. Had an... - Willrocks396

Just plain rude. Wouldn’t communicate any issues. Had an appointment at 230 for indpection, forced to wait an additional 15 minutes. They treated us as if we weren’t even there. If I could rate at zero stars. I would.

Wonderful experience surprisingly wonderful. - tetrazine

When I saw and drove the Lincoln MKZ I knew this was the car for me;beautiful and luxurious perfection all in one strong glance.

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I really recommend this dealership a lot, because they - ray_castaneda7

I really recommend this dealership a lot, because they were very kind and responsible. and the communication was excellent

outstanding customer service provided by Mr. Shawn Hayes,... - lutell

outstanding customer service provided by Mr. Shawn Hayes, greeted me as a valuable customer, provided honesty response and estimate, quick, timely service...Great experience during the time of my visit. Repairs performed on my 1999 ford expedition..

Purchased new vehicle - Cbnate25

Willing to work with you will give you the best deal have bought several vehicles here, recommend stopping by to do business. every one is very friendly 😊