Herb Chambers Ford of Westborough

Great dealership and staff. I have been going there for years. I must have bought over 10 cars and trucks I have been going there for years. I must have bought over 10 cars and trucks More

Service has the night before drop off was easy and uncomplicated checked in signed the work order left the keys!! uncomplicated checked in signed the work order left the keys!! More

My experience at Herb Chambers Ford in Westboro has always been the best. I have purchased 2 vehicles from them. Anytime I have needed service I have always been treated exceptionally well. Everyone I always been the best. I have purchased 2 vehicles from them. Anytime I have needed service I have always been treated exceptionally well. Everyone I have dealt with has been knowledgable, friendly and helpful.. More

They were very accommodating with helping us through a service call with our Explorer. They even drove a rental down to us. It was much appreciated. service call with our Explorer. They even drove a rental down to us. It was much appreciated. More

Service was excellent, no issues with getting recall repaired and getting appointment when I wanted. I do wish they had availability of a loan or rental I have a medical situation at home where I cann repaired and getting appointment when I wanted. I do wish they had availability of a loan or rental I have a medical situation at home where I cannot leave the house for any extended time. Th pick up and drop off me OK, but it extends the time I am not home All other car dealers I have used have a more convenient way of getting a loaner or rental The issue was a Ford recall l but burden mine to get car to dealer. makes no sense More

No pressure, willing to negotiate, informative, pleasant to deal with. Reasonable amount of inventory for what we were looking for. to deal with. Reasonable amount of inventory for what we were looking for. More

The dealer performed the service quickly and to my complete satisfaction. Cesar is very customer focused and a real pleasure to work with. complete satisfaction. Cesar is very customer focused and a real pleasure to work with. More

This is one of the best dealerships I have ever been with. The service department is top notch. They are very polite and knowledgeable. They make everything easy. with. The service department is top notch. They are very polite and knowledgeable. They make everything easy. More

They took car of me even though they were filled-up the day I needed help. Thanks day I needed help. Thanks More

I arrived at their location just after they had opened on a Sunday morning. I was there to look at a specific car seen on-line. David came out to assist and we spoke as I looked. I was allowed a test drive a a Sunday morning. I was there to look at a specific car seen on-line. David came out to assist and we spoke as I looked. I was allowed a test drive alone which was good. When I returned David had an offer for my trade-in which wasn't accepted. (he had also mentioned driving the car home that da)y. His boss, Jay, increased their offer to what had previously been offered by other dealers and allowed payment of the balance to be made with a sizable personal check. When appropriate I met with Jay in finance to complete the requisite paperwork. When completed I was able to empty my trade and place them in a freshly detailed new to me 2016 Mustang EcoBoost. Running my fingers across that finish was a pleasant experience. This was by far the most pleasant experience at a large dealer that I also had to drive 50 miles to get to. Should the time come to step up and purchase a newer more powerful Mustang I would have no reservation about taking that ride again and I was very happy playing "Mustang Sally" on the stereo over a wireless connection as I drove out of their lot. Sorry to be so wordy but I love telling a good story. More