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AutoNation Ford White Bear Lake
St. Paul, MN
842 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful December 06, 2022
These guys were wonderful ! Everyone was so nice from setting up the appointment to completing my service. They also completed it in a shorter than expected time frame. Everyone was so nice from setting up the appointment to completing my service. They also completed it in a shorter than expected time frame. More
by GK
Employees Worked With
The whole staff I dealt with.
December 06, 2022
Car came back with Check engine light lit on dash Is this good service?. First off it took the better part of a week to get thru on the phone to make an appointment. Car came in for a recall. Car was this good service?. First off it took the better part of a week to get thru on the phone to make an appointment. Car came in for a recall. Car was returned with out being washed which I asked for and they took care of. I proceeded to drive out on Cty D and noted that the Fix Engine light was now lit on the dash. Returned car to service bay and they resolved the problem which was a wiring harness which had been detached during the service of the recall. I would have thought that this light would have been noticed by someone during the initial return to me or during the first trip to the return area or for that mater during the second return trip from the car wash. Cant say that this exudes confidence in their service area. More
by v-fick
Employees Worked With
Kaley Anderson
December 06, 2022
Overall, good service, but I had a bad experience trying to set up an appointment for a recall. I called 4 times and was put on hold way longer than I could wait, I tried to book online and wasn’t able to. to set up an appointment for a recall. I called 4 times and was put on hold way longer than I could wait, I tried to book online and wasn’t able to. I finally got through on the phone. The rep I talked to set up the appointment for four weeks out and when I got to Autonation for the service they had no record of my appointment. Jamie, however, fit me in and provided wonderful service. He was pleasant and gracious and did exactly what he said he would. Even left water and an air freshener in my car! Thank you, Jamie!! More
by Cynthia
Employees Worked With
Jamie Tennant
December 05, 2022
I would recommend for sales, but as of late, not for service. I was told that my oil change and tire rotation, plus a minor recall, would take 1 to 1.5 hours. It was 2.5 hours. I specifically asked if t service. I was told that my oil change and tire rotation, plus a minor recall, would take 1 to 1.5 hours. It was 2.5 hours. I specifically asked if they still provided a car wash and interior vacuum. I was told yes. So I asked for both. I received neither. So 1 to 1.5 hours longer than told, plus neglected to wash and vacuum. The change from "just bring it in" to make an appointment is a major fail. In the past there was never an issue with just coming in when needed. In and out quickly. Now an advance appointment is required. Three weeks was the earliest, and even with an appointment more time was needed to complete the job. If I did not prepay for oil change/tire rotation when I bought the vehicle I would not go there again. More
by mike mostad
Employees Worked With
I don't remember.
December 04, 2022
Stopped in to get educated on adjusting some vehicle settings on my company car and the service advisor was super friendly and helpful! I pulled in and was greeted immediately. Within minutes he was abl settings on my company car and the service advisor was super friendly and helpful! I pulled in and was greeted immediately. Within minutes he was able to show me the menus for the traction settings and I was back on my way. Hard to find service that good these days! More
by Todd
Employees Worked With
Don’t recall sorry
December 03, 2022
Dropped off my mustang for service, they were very good at keeping my updated on repairs and findings, i live over an hour away and always bring my cars to them because of quality of repairs and profession at keeping my updated on repairs and findings, i live over an hour away and always bring my cars to them because of quality of repairs and professionalism of staff. The technician joe in the fleet department always takes really good care of me and my vehicles. Worth the drive everytime More
by Adampuma
Employees Worked With
Joe levercom
