9 Tennessee Genesis Dealers

I don’t have a big enough vocabulary to explain what an - BondGirl007

I don’t have a big enough vocabulary to explain what an amazing experience I had buying a car here. Jay is above and beyond the best person to deal with because he is so kind, yet so genuine. We have purchased many cars in our past and had terrible experiences and usually is combative. This felt easy. Ask for Jay, he deserves all your business and support. I’ll also say Haj was part of our sale and was also great! The financing with Mike was an excellent experience. He was patient, kind and also felt very genuine. I needed to come back a week later for something and even though the sale was over, I was still met with kindness and enthusiasm. I even popped into the service center for a moment and everyone had a smile and jumped at the chance to help me. I didn’t know a car buying experience could be like this. They are also the Hyundai of Cool Springs so they have customers for life so far. Thank you all!

Extremely satisfied with the buying experience. - Cherylfkey

Extremely satisfied with the buying experience. Cedric Toney and Artis Toney took great care with the delivery of my vehicle.

Had the best car buying experience of my life with Oscar... - nic.blanch

Had the best car buying experience of my life with Oscar Benavides at Hyundai of Columbia. Oscar treated me very fairly and took a half hour to show me all the features after my purchase. I will go back to Oscar again the next time I need a vehicle.

I bought a 2022 Genesis GV70 from Genesis of West - PRS

I bought a 2022 Genesis GV70 from Genesis of West Knoxville October 2021. The salesman was great but the service in the service department has been terrible. Service is complimentary if done within a certain mileage window. Making an appointment so that I’m within that window is impossible. Appointments need to be made 2-3 weeks in advance. By then I’m over the mileage limit. They’ve had my car now for 2 months because of a wreck I was in. One time I called to ask about the VIRTUAL inspection that insurance did and the girl in the body shop office told me that I didn’t know how “this” worked. I’ve talked to the general manager about the poor service and nothing has changed. Today they finally looked into my car further and still have no idea when it will be fixed. I was told to be patient. The problem is poor communication. The only time I learn anything about the progress on my car is when I call them. I bought the extra warranty to cover tires and such and had to argue with them to get a tire fixed because the car wash broke of the valve stem. I bought a luxury car from them and I’m treated like I brought in a beater car for them to fix. I’ve bought 4 Hyundai products and this one is probably the last because of the customer service from the service department.

Be careful. Looked at a 2022 Qv70 SUV. Had an addendum... - Disappointed

Be careful. Looked at a 2022 Qv70 SUV. Had an addendum sticker with $1800 of items that added no value to the car plus a$1000 market adjustment. First offer for my trade was $5500 below Kelly Blue Book. Needless to say, I walked out.

This is a bait and switch operation. They advertised a... - meg2012

This is a bait and switch operation. They advertised a 2021 Genesis G80 demo unit on Cars.com for $54,984 and then actually quoted $62,216....well over sticker. These are not “honest mistakes”.. This is a tactic to create showroom traffic and then attempt to sell at a much higher price than advertised. I would avoid this dealership and go to someone who is honest.