This is my second purchase of an $80,000. - EV
This is my second purchase of an $80,000.00 GMC AT4 truck from Laura Buick-GMC. First in 2001 was 2500 HD AT4 and last month 2022 GMC 1500 AT4X. I worked with Justin who was exceptional as usual, putting a deposit in November 2021 and delivery in July 2022 with all a great build. Only issue is I fly to St. Lewis from out of state and confirm my flight times and courtesy pick up time the day before and day of delivery. Even with a text the while at the airport confirming time and flight but when I arrived there was no driver. I waited over half an hour and called/texted Justin and his colleague and discovered after 45 minutes the driver had not been notified and had not left the dealership until over an hour waiting at the airport. It took another 40 minutes to arrive. I was on a strict schedule and wasted nearly two (2) hours at the airport which pushed back my delivery/paperwork time at the dealership. Thankfully, the truck was ready and the finance office was ready, fast and professional. I asked the manager to see if they could throw in seat covers or include a substantial discount to account for a good customer's time wasted. I was told by Justin they would see what they could do. I felt this was not a big ask to keep a second time customer purchasing two $80,000 trucks. To date, I still have not heard from anyone.
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