Coby, our salesman, was wonderful. - jwmcgee66
Coby, our salesman, was wonderful.
Our main complaint: We made an appointment to see the car we were interested in and had seen in an email from the dealership (We live in Greenville, S.C. ~ 2 hours & 15 minutes away). The morning of our visit, we received a call from the dealership in Morganton, NC confirming our appointment time. When we arrived, however, we found the car was NOT there and had been driven that morning to their Everett dealership in HICKORY, NC with no notification to us before we arrived. After several calls by the staff, we were driven to the Hickory dealership then had to drive Back to the Morganton dealership to complete our purchase.
Again, Coby was Very helpful, as were others at the Morganton Dealership. I was a bit put-off by having to pay a $599.00 "Proc/Doc Fee" which was just a dealership profit fee according to a salesperson and could not be removed.
Also, even though we paid with actual cash, we did not receive the Title until 13 days later. They did, however, wash the vehicle and filled the gas tank for us.
None-the-less, we were overall pleased and would use this dealership again in the future.
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