if you're considering on taking your vehicle to this - Chiquirx7gslse
if you're considering on taking your vehicle to this dealership to have any services done, PLEASE RECONSIDER!! I brought my car in on 8/27/2022 for a regularly scheduled oil change. The car entered with no issues or lights on the dash other then the service light. After 2 HOURS of waiting to get the car back, I was informed by the service manager, JOE, that the car cannot leave the shop due to "no oil pressure". He had no explanation as to what the issue was, continuously stated that they're not at fault for the damages without even knowing what the issue is, then tried pinning the issue on me stating its the way i'm handling the car and was in a complete rush to send me out of the facility WITH NO REGARDS TO OFFERING A LOANER TO A CUSTOMER THAT WAS LEFT STRANDED WITHOUT A VEHICLE UNEXPECTEDLY . After leaving the car there for the weekend, Monday 8/29/22 , I receive a call from Joe who informs me that the car is working and that there could've been a possible issue with the oil filter. I then try to explain to him that I was not satisfied with the service I was provided on Saturday which he then responds with a "yup...". Later on that afternoon, I go to pick up my car. My keys were left with the girl at the front desk RATHER THAN THE SERVICE ADVISORS. Once I retrieved my keys, I asked to speak with Joe to discuss the work that was done to the car. When I ask him to come with me to overlook the work he responds with "im not going. you can look at the car YOURSELF". At this point, im upset so I ask to speak to the owner to which he responds with "Ill get him but he's not gonna care for your situation either". What kind of manager says that to a loyal customer?? After arguing back and forth with Joe, the owner, Stephen, was standing right by Joe and I just watching the argument without trying to de-escalate the situation. As im leaving, Joe states "Don't worry because your motor is going to blow soon anyways". Funny how he states that and after having the car for not even over 24 hours, the motor begins to knock. I then go in the next day to speak with Stephen, the owner, to discuss what happened to which he replies that he has no plans of assisting. The treatment I received from this dealership was completely uncalled for. They have no plans to fix the situation therefor I've filed a complaint with Corporate, I've also filed a complaint with the better business bureau and Im now in contact with a lawyer to resolve the situation. This company doesn't even deserve a single star. And if you don't believe that what i'm saying is true, take the time to read the horrible reviews written regarding both the owner and the service manager. There's plenty of them!. I will be sure to tell anyone who visits this facility to stay clear from this place at all cost !!!
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