Edit: I just received a call from the general manager.... - Kath366
Edit: I just received a call from the general manager. He was apologetic and gracious so I’ve decided to upgrade this rating. What a nightmare! I called over two weeks ago to make my appointment for 10:15 today. Needed an oil change and to have my seat heat fixed. Should have all been covered by their warranty. My friend was picking me up for brunch, so I asked Corrie what time she expected it to be done. “This afternoon,” she said. So I hung out at my sister’s, awaiting the call. At 3pm, I was dropped off back to the service dept. I asked Cam if it was ready yet, Nope, hadn’t even been looked at. No apology, just a litany of excuses about how much work they had. But since I was there, he’d move me to the “waiter” list and I’d be next. WHY DID I HAVE AN APPOINTMENT?? And why hadn’t Corrie told me my appointment time was irrelevant? Then she tried to charge me for the oil change. I challenged her and she corrected it without an apology. Over 5 hours wasted. I know labor is hard to get right now, but that means the service managers should be communicating instead of spreading blame. And a well placed, and sincere, apology can go a long way. When you buy a car the service dept is a big part of the purchase. I’m disgusted that I’m tied to them now.
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