I had taken my 2 Civics {2016 and 2018}, to another - rsr648
I had taken my 2 Civics {2016 and 2018}, to another dealer for the Oil/Fuel and Condenser Recalls. After determinating they did everything incorrectly on both Recalls and the A/C in the 2018 did not work when they were done, I called Honda Corporate to see if take I could another dealer under the original recall to find out what was wrong.
The first dealer had done so much damage to both my cars I was not willing to take either car back to the first dealer "EVER" again, they screwed up so many things up during the "Repairs".
I contacted Great Lakes Honda and spoke with the Service Manager (Andrew) about my situation. He told me to bring it in. As it turned out, Andrew had unexpected business to attend to and was not at the dealership when I arrived.
The whole experience from that point on was "Impressive" to say the least !
I went up to the first service writer "Matt" looking for Andrew. Although Andrew was not there, Matt found Andrew's notes in the computer. Without any questions or arguements, Matt took my car in, gave me a loaner and within 4 hours they found out the problem.
I returned the loaner and got my car, free of charge.
The other dealer had put too much Freon in the system, causing it to shut down. Not surprising though, as they had over filled both civics with motor oil during the Oil/Fuel Recall. (2.5 qts too much I might add-6 qts instead of 3.75 qts)
I highly recommend Great Lakes Honda for repairs. As much as I dislike taking any of my vehicles to a dealer for anything, I feel VERY comfortable with Great Lakes.
It sure is NICE having A/C again !
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