My name is Mary Fisher, I wrote a review on google in - Mfisher1116
My name is Mary Fisher, I wrote a review on google in regards to an issue I had with service that I received. I was told from a person who responded to that review to go over to [email protected]. As soon as possible. For what I’m not sure!
My review read as follows:
At first I was impressed with Southtowne Hyundai. The first time I went there I spent over $1600, for a number of things done to my car, which was more then I expected. During that visit I had 2 rears tires replaced. About a week or 2 after driving my car.
The TPMS light came on. I did a google search to find out what that was, and checked the manual, also saw something that said it might reset it self after being driven 50 miles.
Needless to say it did not. When I went back to the service department I needed an appointment. So I was given one. I came back, and after examination I was told that my rear left sensor needed to be replaced. When the light came on I felt it had something to do with my prior visit.
Once I was told what the problem was, my thought was confirmed. Whoever in the service department that put those tires on damaged my sensor and did not say anything.
Do I think it was done on purpose. No I don’t accident’s happen to the best of us. I have taken very good care of my car. I know who has come in contact with it. I have had tires put on before all the way around, no problems at all.
What bothers me most is that someone chose to stand in the background and let it fall in my lap, as though the sensor just failed.
Instead of informing, and fixing it. Even if it meant I had to come back after they got the part. Instead it is seen as another opportunity to make money.
What people must understand is integrity goes a long way. If you have a business that consumers don’t trust. It will impact your business. I’m a retired individual on a fixed income. I live an hour away.
If I’m going to be disadvantaged. I might as well stay local and find a street mechanic. I am very disillusioned with Southtowne Hyundai. I’m not even sure I would buy another Hyundai after this. If you can’t trust the dealership..that’s sad! This is very unfortunate because one of the questions is would you recommend this service center…before this happened I would have. I had reservations about driving that far at first…but the it wasn’t so bad, a little pricey being retired!
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