Let me preface my review by saying this happened over two - huizhao85
Let me preface my review by saying this happened over two weeks ago. I've contacted Bob Bell and Hyundai Corporate to try to rectify the situation and they chose to ignore me. I have no qualms about publicly shaming them now.
Two weeks ago on a Saturday, a sales rep at Bob Bell called me and said someone had backed out of their scheduled delivery of an Ioniq 5 and asked if I wanted it. I told them I did but it was late on Saturday and they were closing so we could not close the deal, the rep said he informed his Sales Manager(SM) and the SM will email me the offer sheet for me to sign. I waited all weekend for the offer but did not get it.
First thing on Monday I called the SM and he said he knows about the deal in place and was surprised when he heard they did not send out the offer letter. No problem, I said I can still sign now and get it done. Once he emailed me the offer letter, I noticed a 800$ paint protection plan that was optional and asked if that could be removed. Begrudgingly the SM accepted so I signed the offer letter at MSRP + 800 dollars of dealership fees. Next he emailed me the build sheet, which I also signed. Next he asked for my drivers license and insurance information which I emailed over again. The SM then told me to wait for their finance team to call me. I waited for 1 hour and no one called, the sales rep then told me to call finance myself or they might offer the car to someone else. Upon hearing that I called them immediately and left a voice message. I then had a work meeting for 30 minutes where I could not follow up but texted the sales rep that I wanted the car.
The next thing I know the rep told me that the car was sold to someone else. Incredulous, I asked to speak to the SM. He dodged my call for the entire day before I could get a hold of him. He made no apologies and said someone else came in and was able to buy it on the spot. I asked him how he can still sell it when I've signed the offer letter, build sheet, provided my personal info and made it clear I wanted the car. He claimed their finance team tried to call me but couldn't get through. I have my call history and voice mail and am sure no one from Bob Bell called me that morning and I also have my call history to their finance.
The SM knew I wanted the car as I was working directly with him and yet he still approved the sale to someone else. I have little doubt the person he sold to chose the optional $800 fee and perhaps other added fees. Apparently signed contracts with do not mean a single thing with Bob Bell Hyundai as long as they could make a few more bucks. I called corporate Hyundai and they said they reached out to Bob Bell and they cannot do anything since they are an independent company.
Before I get a generic "thank you for bringing this up, call us to discuss" response. I've reached out to them already, Hyundai Corporate has reached out to them. They have my phone number, email, address but have chosen to ignore me. Do not go here as they have no integrity at all.
Read More