Never take your vehicle to this service center! - hschmalz
Never take your vehicle to this service center! Just over 2 and a half weeks ago my partner and I took my Veloster here because the fan knob stopped working. He is a mechanic and before taking it in, he took a look at it and saw that is was all melted. It is sadly common for the car and we opened up a case with Hyundai.
Hyundai said it is likely to be covered if we take it in and get it diagnosed at the dealer. They said in the case that the repair is not covered we would have to pay the $150 diagnostic fee. So We took it in and were told it shouldn't be more than 24-48hrs. We told them exactly what part was having the issue.
A few days later after still not hearing anything about it,, WE were told that the part we asked them to look at still had not been looked at and they need an additional $313 for further diagnostic. We tell them we should not have to pay this because we told you what part had the problem, it has not even been looked at, and it's been way longer than the 24-48 hrs. They said they will talk to some people and figure something out and we still never heard back.
Our case manager was working with us to try to make it right and at just over the 2 week mark we are told the only way it can be finished being diagnosed is if we approve the $313. Immediately after approving the additional charges they look into the part we told them to look at in the first place and they say that it was the problem and it will not be covered and we are stuck with the bill.
We were without a car for over two weeks. Being a college student that also works full time I needed a way to get to work and school and they would not give me a rental car either so I had to borrow money to buy a cheap vehicle so i could keep working and going to class.
Please never take your vehicle here unless you want to have them charge you for getting nothing done.
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