If you take your vehicle in for routine service at Flow - Unhappy Customer
If you take your vehicle in for routine service at Flow Hyundai of Statesville, you may find that is returned damaged to you at pickup.
After the delership has damaged your vehicle the General Manager, Sean Donnelly, will refuse to return your phone calls & emails for over a week, until you contact his immediate supervisor.
When you ask if you can review the surveillance footage, from when your vehicle was on the dealership property, you will be told there are no surveillance cameras.
When you ask to see the photos taken, before & after your vehicle was serviced, (a standard procedure at most car dealerships) you will be told that photos were only taken of your vehicle before it was serviced.
You will then be invited to return to the dealership, one week later, “to physically find a place on our lot where the damage could have occurred.”
When you point out a metal electrical box, on a wall, where the service cars are parked, that exactly matches the height of the damage on your vehicle, & also appears damaged, you will be lied to & told that is impossible because “____ Electrical just installed that today.”
When you contact _____ Electrical, & speak to the electrician who was on site, he advises that metal box was preexisting, & “has been there for years.” The electrician also advised he repaired a different plastic receptacle that had been damaged.
*** Electrical company name redacted because they have been nothing but helpful & had no part in these events other than providing a statement that confirms the dealership lied. ***
You will also be able to find readily available pictures of the dealership service area, online, that are 9 years old, showing the metal electrical box, in that location, in spite of the fact you were told it was “just installed.”
When you demonstrate clear evidence of being lied to by the dealership, to management, the lie will be completely ignored, & they will attempt to deflect by saying they believe other parts of the vehicle would’ve been damaged if the damage was caused by the metal box.
You will be told this damage must have occurred somewhere else, even though the only other stop was at a grocery store, where you have reviewed surveillance foootage to confirm it was not damaged there.
You will be told that it could’ve happened in traffic, or involved a car, even though the damage in no way suggest that is the case, & has been measured & assessed by a law enforcement officer who routinely investigates traffic accidents.
This is the type of customer service & lack of integrity demonstrated by Flow Hyundai of Statesville, even if your family has bought two vehicles from their dealership in the last 2 years.
This is the type of customer service provided to veterans & public safety employees.
This is the world that General Manager Sean Donnelly lives in, where the default position is to not accept responsibility, to deny everything, & make counter accusations.
I strongly recommend against ever doing business with Flow Hyundai of Statesville, for any reason. They are morally bankrupt & have no interest in simply doing the right thing.
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