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Arlington Acura in Palatine
Palatine, IL
1,515 Reviews
At Bob Rohrman Arlington Acura in Palatine, IL, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Bob Rohrman Arlington Acura is part of the Bob Rohrman Auto Group, one of the largest family owned auto groups in the United Sates. Shortly after Mr. Rohrman finished his term with the U.S. Army's tank division at Fort Lewis in Washington state, he opened a used car lot on the Sagamore Parkway in Lafayette, IN. This was the start of the Bob Rohrman Auto Group that has grown to over 30 franchise new car dealerships in Illinois, Indiana and Wisconsin. How did the Bob Rohrman Auto Group get so big? Two simple things: the best products and the best people. We've built a solid reputation for our ethical business practices and being great members of our community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,515 reviews
May 25, 2010
The staff was very patient in laying out my options and I did not feel any time pressure to make a decision. All the staff was exceedingly polite and friendly. When the car was delivered to me, the Custome did not feel any time pressure to make a decision. All the staff was exceedingly polite and friendly. When the car was delivered to me, the Customer Relations person (Fred) explained all the gadgets and helped me set up my preferred seating position and programmed the Blue tooth connection for my phone. More
by dnoorani
Employees Worked With
Jeff Jafrani
Helpful April 08, 2010
I was refered to this dealership by Costco, and was surprised by how easy the transaction was from start to finish. The sales person showed me the invoice of the car and pointed out all the incentives surprised by how easy the transaction was from start to finish. The sales person showed me the invoice of the car and pointed out all the incentives that were available... I didn't even have to ask for them. Before I drove off in my new car the delivery manager had explained how to work all the features of my new car and helped me pair my phone. I was in and out in under 2 hours, which was 2 hours quicker than my last purchase. I am loving my new car, with no buyers remorse and will plan to go to this dealership again next time I buy a car or know anyone who is buying a car. More
by PMALIKUS
Employees Worked With
Rich, Jeff
June 04, 2008
These guys are slap xxxxx. I had went in there to buy an Acura RDX and trade in my car. The guy was an xxx kisser from the start. He tried to sell me a car $4000 more than what we negotiated the deal down t Acura RDX and trade in my car. The guy was an xxx kisser from the start. He tried to sell me a car $4000 more than what we negotiated the deal down to. When I was ready to purchase the car, the manager switched the interest rate on me and I caught him. Couldn't have been more UNPROFESSIONAL than that. They couldn't figure out why I was so upset. More
by reviewere
Employees Worked With
Joe Wilson
May 24, 2007
Bought a used Acura. Price was semi- reasonable but salesman misrepresented internet price at point of sale. Sales Manager needs a lesson in customer relationship managment. salesman misrepresented internet price at point of sale. Sales Manager needs a lesson in customer relationship managment. More
by boz1
September 30, 2006
I was shopping for a used Lexus at dealership. Although the price was fair, the treatment was poor and sales tactics used were underhanded. I was ready to purchase the vehical, however, I left based on pr the price was fair, the treatment was poor and sales tactics used were underhanded. I was ready to purchase the vehical, however, I left based on principle. I will not give a dealership that treats me poorly any business (I purchased the same car at another dealership at a higher price!). I do not expect this type of treatment at an Acura dealership. I will not go back here to purchase a new or used car. More
by alterboy1975
